2.Inner package:Stretchy film and plastic film for humidity.
And we can package according to your requests.
Delivery Detail: For atandard machines,it will be 7-15 working days after payment;For non-standard machines and customized machines according to clients' specific requirements,it will be 15 to 30 working days after payment.
After Sale Service
After Sale Service of cnc router:
1. Engineers availbal to service machinery overseas.
2. 1 year guarantee for whole machine.
3. Technical support by phone,e-mail,whatsapp and skype.If you have any problems,we will within 12 hours to solve it.
4. You will be get free training advice towards our machine in our factory.
5. If you need any component of the machine,we will provide the best price for you.
6. Friendly English version manual and operation video CD disk.
Artech is comprehensive in the production, design, manufacturing, trade and service of CNC machine, and provide high quality and good efficient CNC machines worldwide. With a strong staff team, "Brand ArtechCNC" gained success in woodworking engraving machine, advertising engraving machine, stone engraving machine, metal engraving machine, laser engraving machine and laser cutting industry equipment. The production facilities occupies China's forefront in development and expansion.
Q1 For offer the most suitable machine,how should i do ?
1).The exact material you want to engrave/cut? (such as wood, acrylic, cloth, fabric, leather, metal.... ? )
2). For the Spindle Power, may I know the cutting or engraving depth you want?
3). The working area you demand? (such as max dimension of material, width*length,1200*1200mm,1300*2500mm,2000*3000mm, etc...
4). Do you want to engrave on planar &flat surface or round &curved surface?
If yes,the machine shall be added optional items, such as rotary attachment. if you can provide some pictures of your products,that would be great! after your tell us these,we will send you more information about the machine and price.
Q2.If we donot know how to use the machine,can you teach us?Yes,we will ,if you come to China,we will offer you free training until you can use machine freely.And if you are busy ,we will have the special engineer to your country,but you need to bear some fee, like tickets and hotel and meal.
Q3.How about your after-sales service?
we offer you 24 hours service phone,skype or MSN.
Q4.How about your guarantee period?
one year and during the time,if you have any questions ,we will solve it for free.