In correct operation & maintaining, the machine is guaranteed for 18 months since leaving our
factory excludes the electric elements.
Installation:If installation is needed, we will dispatch a technician to the buyer’s factory abroad to assist
regulating the machine with charge. The buyer should assist the technician to get the Chinese technician's
visa and should pay for the roundtrip air ticket and the local accommodation.If installation is needed, the
buyer shall make the following preparation before arrival of technicians.
* Position the machine in the buyer’s factory.
* Prepare necessary electric wiring.
* Prepare material of trial running.
* Provide labors for assistance and installation during instalation.
1, Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available across the world.
We need your machines running in order to keep your business running.
2, Q: How do your machines compare with other big companies in this market?
A: We are up to date with the latest technology and improve our machines accordingly
3. Q: How does your factory do regarding quality control?
A: Quality is priority. FORWARD People always attach great importance to quality control from the very beginning
to the end of the production. Every product will be fully assembled and carefully tested before it's packed for
4, Q: Do you sell only standard machines?
A: No, most of our machines are built according to customers specifications, using top brand name components
5, Q: Can you do a business plan for a start-up company?
A: On request, at a fee.
6, Q: Do you have a warranty on your machines?
A: 15 month warranty from time of loading.
7, Q: Do you have instruction manuals?
A: We provide you with instruction manuals, electricity layouts, civil requirements, and machine drawings
8. Q: Will you deliver the right goods as ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and credit. FORWARD is ALIBAB’s Gold
supplier with TUV assessment. If you check with ALIBABA, you will see that we have never got any
complaint from our customers.