Product Management: I would ensure that the product catalog is up-to-date, accurate, and relevant to the target audience. This includes product research, product sourcing, and managing inventory levels.
Marketing and Promotion: I would develop and execute marketing strategies to drive traffic to the website, increase brand awareness, and boost sales. This includes social media marketing, email marketing, search engine optimization (SEO), and pay-per-click (PPC) advertising.
Customer Service: I would provide excellent customer service through multiple channels, including phone, email, chat, and social media. This includes resolving customer complaints, answering product questions, and providing product recommendations.
Order Fulfillment: I would ensure that orders are processed efficiently and accurately, including processing payments, picking and packing orders, and shipping products to customers.
Analytics and Reporting: I would analyze sales data, customer behavior, and website performance to identify areas for improvement and optimize the online store for better results.