DEFEND Group Co., Ltd. is a professional manufacturer of car gearshift lock which was established in 2003 in Kaohsiung. Now following the marketing development that we not only produce gearshift lock but also design many kinds of products in anti-theft and safety warning system, such as electromechanical gearshift lock, steering wheel lock, car steering shift lock, hood lock, tire lock, motorcycle lock, solar LED parking warning light, solar screw-type warning light, 4 in 1 warning light, emergency brake system, wireless warning light, flashing rescue vest, etc. We obtain the patent and copyright for products, meanwhile become the main supplier of automakers and the best choice for the consumer.
Not only the products but company management, DEFEND Group emphasizes on the quality guarantee and after-sales service. With our staff cooperation, we have passed the ISO 9001:2015 certificate in 2018. Now, DEFEND Group has enhanced the market leadership and image, development and design with a view to supplying our customers the best service and much safer anti-theft products.
DEFEND GROUP is known for original equipment manufacturer (OEM) and original design manufacture (ODM). We provide OEM services according to customers’ requirements, and also design and manufacture, or even produce customized products for our customers. In the factory, DEFEND GROUP requires strict high-quality production line and quality control. A solid reputation for quality in the market comes after hard work for more than 20 years. In addition, in order to improve our international competitiveness, DEFEND Group Co., Ltd has led the “IATF 1694” into our company management, and passed the “ISO/TS16949:2016” certification in 2019.
We insist on 4 business philosophies as follow: Innovative technology, High efficiency Reliable quality, Customer confidence
We are eager to optimize our business organization, expecting further projects and forward cooperation business around the globe.
Packaging & Shipping
Standard and safety packing
By air or sea
Q1. How to determine new car owners' warranty and product warranty?
A1. The warranty is 3 years or 10 million kilometers after installation. To identify warranty by these two ways below:
(1) Fill and fax the "Customer service reply" in product specification to DEFEND GROUP.
(2) Log in full profile on DEFEND website.
**Unavailable information on the website will according to vehicle license or products manufactured date.
Q2. How to deal with lost key accident? Is it available to copy backup key at the general key store?
Q3. Is it possible to continue using the original gearshift lock while change a new car?
A3. Specially used for each vehicle types.
Q4. How to solve the problem when the gearshift lock broke?
A4. Please contact your local agency.
Q5. Unavailable to unlock after you rotation the key?
A5. Please check if you use the wrong key to unlock, if not, please contact your local agency.
Q6. Unavailable to insert keys?
1. Please check if you use the wrong key to unlock or the key was damaged overdue to cannot be inserted, here to suggest you to test another one.
2. Recheck the keyhole is without anything, if no, please take it out and test again.
If above method cannot solve the problem, please contact your local agency.
Q7. How to solve if the gearshift lock break down and cannot drive?
A7. Please contact us with toll-free 080-080-0101, we will offer you an assistance to solve it on the phone, if it still can’t be solved, we will arrange our technical to your location to deal with.
Q8. How to maintain the gearshift lock?
A8. We suggest customer use the lubricant (ex: WD-40) to clean keyhole, insert keys and rotary repeats to make the cylinder inner smooth. If it is a Rotary Lock, to begin with you should take the rubber out, after maintenance, use the alcohol swab or cleaning naphtha to clean cylinder surface then put the rubber on cylinder.
Shipping -Fast shipping international express. -Make shipping by sea, FOB/CIF/CNF/door to door are available.
Warranty -our products had been strictly inspected before shipping to ensure the high quality. -Please install the product properly according to the instruction.
Payment -WESTERN UNION -PAYPAL -T/T
Delivery -In stock: 2 days. -Out of stock: 4-7 working days.
Others -OEM/ODM are welcome: Product, Package. -The sample is available, but freight collect.