4. Well in pre-sale service and after-sale service
What kind of company we are?
We are MANUFACTURER located in Dongguan China. We gain a very good reputation among our customers for our professional, warm and thoughtful service. Because we know that a long terms business based on quality control, price, packing, delivery time, etc. And thank you for visiting.
Would you offer free samples?
Yes, we are glad that you have an interest in our products. You are going to get available free samples in our stock after you pay for the shipment. if you require to have a sample according to your artwork, it is ok to make one for you, but the sample cost will be needed. Usually, a sample cost can be refundable after you place the order.
When can I get the quotation?
1. The quotation will be offered within 24 hours after getting your detailed request. 2. If you get the urgent inquiry, please call us or mark it via E-mail, then we could make it into the priority list.
What details required for a quotation?
Please offer the material, size, shape, color, quantity, surface finishing, etc.
How to order?
Please send us your purchase order by Email, or we can send you a proforma invoice for your confirmation. Information as below is needed. 1) Product information: Quantity, Specification (Size, Material, Technology and Packing requirements, etc) 2) Shipping information: Your company name, Phone&Fax number, Address, Destination port.
What kind of format file is available for printing?
The popular file type: PDF, CDR, AI, PSD, EPS. Bleed Size: 3-5mm. Resolution: 300+ dpi.The higher, the better.
When will you ship my order?
Normally 25-30 days after receiving your payment, but it can be negotiated based on order qty and production schedule.