Pre-sale service: 1. Reply inquiries in 24 hours. 2. Market research and forecast for customer. 3. Provide unique and professional solutions based on customer's requirement. 4. Other services, such as special packing design, factory visiting and so on. In-sale service: 1. Tracking report in producing. 2. Quality test report for every order. 3. Photos and videos as per customer's requirement. After-sale service: 1. Lifetime free maintenance and upgrade. 2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours. 3. Customer satisfaction tracking report. 4. Free technician training. 5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
Q1:How to choose a proper led screen for your need?
A:You just need to think of 3 simple questions when you choose a led screen by yourself. 1.Will you use it indoor or outdoor? 2.Is it for rental use(need to be moved from one place to another place very often) or for fixed installation(to be installed in one place forever)? 3.what is the approximate size of the led screen you would like to purchase? Q2:Which pixel pitch should i choose? A:In usually, For indoor stage will be select indoor die casting P2.5 P3 P4 P5 P6,P3.91 P4.81 P6.25 For outdoor stage will be select P4.81 P6.25 P6 P8 P10 For fixed installed led screen, can select P3 P4 P5 P6 P7.62 P10 For outdoor fixed installation,if it is not directly to sun,can select outdoor SMDP6 P8 P10,DIP P10 P16 if directly to sun,can select outdoor SMD P8, DIP P10 For big size led screen can select SMD P8,SMD P10,SMD/DIP P16 Also we have researched outdoor high resolution SMD 3in1: P4 P5 P6 P8 P10,there are good for high resolution led screen Q3:Which control system should i choose? A:There is both synchronous and asynchronous control system for led screen on the market,for big size led screen(usually more than 20sqm) need to use synchronous control system,below 20sqm it's up to you to use syn or asyn.But asyn control system's refresh rate is much lower than sync control system and for asyn control system, you can choose to use Wifi,3G,4G etc wireless control. Q4:How to order from you company? A:You can both place order to us by alibaba online or to our company directly offline,before place order welcome to contact us for confirmation. Q5:How to pay? A:We accept payment online through alibaba, or offline to our company account by T/T bank, or paypal or westerunion. Q6:How to ship? A:It is optional and we respect customer's choice. You can choose to ship by air cargo, by DHL(Fedex,UPS etc) internation express company, or by sea according to your goods weight and volume and the delivery time you need. Q7:How to install it after i received it? A:We will offer you the drawing to guide you for installation, we could also offer steel drawing, software set up drawing or photo or send our engineer fly to you for help if needed.