Product Management: I'm responsible for sourcing, managing, and listing products on the e-commerce platform. This includes product research, supplier negotiations, inventory management, and ensuring product quality and authenticity.
Marketing and Promotion: I develop and implement marketing strategies to increase brand awareness, drive traffic to the website, and boost sales. This includes social media management, email marketing, content creation, and influencer partnerships.
Customer Service: Providing excellent customer service is crucial in e-commerce. I handle customer inquiries, resolve issues, and ensure timely responses to customer feedback and reviews.
Order Fulfillment: I oversee the order fulfillment process, ensuring timely and accurate shipping, and managing returns and exchanges.
Analytics and Reporting: I track key performance indicators (KPIs) such as website traffic, conversion rates, and sales to identify areas for improvement and optimize the e-commerce strategy.