1. Q: What is your company's business scope?
A: We mainly supply halloween, carnival, party, birthday, wedding hair accesories, but we also help
client handing other items which from anther factory or suppliers to ship the goods, checking the
goods and some related services.
2. Q: What is your MOQ?
A: Normally MOQ is 600pcs per design, but the price is good based on MOQ.
For some items, we can do it for small Quantity.
If the quantity of the order is very small, like 120-360pcs per style per color, the price will be raised
from 10% to 30%.
3. Q: Can you design the customer own style according to client requirements? And how long will you
get the samples from us?
A: Yes, we have professional designer, who can design according to your requirements. For new
clients, after you paid the cost of samples,you'll get our samples from 7-15days; For regular
customers, after we read your instruction, you can get the samples from 7-15days. If your products
need open new mould, the time need talk by mails.
4. Q: When can I get the quotation?
A: We usually quote you within 24 hours after we get your inquiry. If you are very urgent to get the
quotation. Please call us or tell us in your mail, so that we could regard your inquiry priority.
5. Q: Which payment way is workable and payment terms?
A: You can use Western Union, T/T, Paypal ….etc. Normally we accept 30 % TT deposit advance,
balance 70% before shipment.
6. Q: What's the available courier service?
A: They are UPS, FEDEX, DHL, TNT, EMS(Express Mail Service).
7. Q: How about the delivery date?
A: For normal items delivery time is 35-45days.
8. Q: What is your sample's policy and delivery time?
A: 1-3pcs stock samples are free of charge with freight collect.
9. Q: Which port will you ship the goods?
A: We offer price of EXW, if the order quantity is not big, you can choose delivery by air, vessel or
international express. If the quantity is big, we will ship by sea, and offer you the FOB price. If you
have forwarder, we can use your agent cargo, if you do not have forwarder ,we can help you to
solve of the shipping.
10. Q: How to start order with you?
A: First let us know your requirements or application. Secondly we quote price according to your
requirements or our suggestions.Thirdly customer confirm the samples and pay the deposit
formal order. Finally, we arrange the mass production.
11. Q: If the products isn't consistent with the website describing, how to solve it?
A: If the products are defective or different with the describing words of the seller, don't worry, we
will accept customers' exchange, return unconditionally. We believe that our customers are not
on satisfied with our products, but also content with our service!