Our professional team will serveon line for 24hfor the customers.
If it is standard touch screen/ kiosk of our model, we will offer competitive price accordingly. If clients have requirement of touch screen/ kiosk, our designing&sales team will provide professional advice on your respected project and will make every effort to make your project running.
If any problems, you will get our replywithin 24 hours. Solution will be offered instantly.We have professional technician to help solve any problem or direction during operating.
If the products were being natural damaged within the warranty time, we will give some simple question to you or get the picture from your side to help us confirm the damaged parts,Once confirmed,the free replacement will be sent for you.If over the warranty time,we will ask for a very low factory price for the replacement part.
Quality is our culture,we hope we establish a win-win business relationship with you.
Q:Are you the factory or the trading company?
A:we are the factory in Panyu District, Guangzhou,we can OEM/ODM for you.
Q:Can I customize the machine I order?
A:Absolutely YES,we can customized as your requirement (including model and software system), we have own design team and technology team.
Q: What's your MOQ?
A: Generally, our FOB MOQ is 10 sets, but we can provide 1 SET FOR SAMPLE.
Q: How long is delivery time?
A: The delivery would be with in 5-15 DAYS according to the order quantity/ model/ size of the screens.
Q : Do you have stock?
A : yes, we have 1000 UNITS of various size and model for normal model per month.
Q: How long is the warranty time for your company?
A:We usually offer 1 YEAR warranty after the delivery, but our product screen is LG screen, service life is 8-10 years, 1 year warranty is for one set hardware product(including accessories), we also can provide more warranty time according to actual requirement.
Q:What payment method your company accept?
A:We accept most of the payment methods, it is mainly by TT/Western Union.
Q : why we can trust you?
A: First, our company has been in Alibaba.com for many years and have been golden suppliers for years.what'smore,we've got quite a lot authority certificates,for example, ISO9001, ISO14000,CE,CC,RoHS,FCC,Alibaba onsite check certificate.
Second, we have own manufactory, can provide one full set service: design-produce-installation-test-package and so on, package usually is carton/ wooden/ flight case for choice. we also can provide custom service according to requirment.