1. Before confirmed, we will check the material & color temperature by sample which should be strictly.
2. We will be tracing the different phase of production from the beginning.
3. Every solar light led quality checked & cleaned before packing.
4. Before delivery clients could send QC or point the third party to check the quality.
5. We will try our best to help clients when problem occurred.
1.1 years warranty.
2. Under the terms of this warranty, if solar lights have a failure occurs under normal usage within warranty period, we will provide free/rework new product based on the proof-documents
3. If Failure or damage due to incorrect operation, wire connection, or anything other do not follow our instuction, We will provide paid maintance within warranty period.
AFTER SALES SERVICES
1 Terrific after-sales service: 24 hours around the clock
2 Life-long maintenance service for the product
3 For problematic items, We are ready to exchange them or replace them with an equivalent upon our receipt of previous.
4 For all your inquiries, please contact us immediately, We will reply you as soon as possible.
Packaging & Shipping
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:We could send sample for you within 2 working days, mass production time needs 1-2 weeks for order quantity more than
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.We could also ship it by railway and sea.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution i ncluding re-call according to real situation.