(1) Items are shipped only after 100% payment is confirmed received. For large order, 30% T/T. (2) Handle time: All item will be shipped within 1 working day with stock, except for mass production item request. (3) Shipping way: Fast shipping such as DHL,UPS,FEDEX,TNT,EMS and so on or appoint by buyer,but except for mass production item. (4) Deliver time: most contry takes 4-10 days, we can offer more precise ref time for you when ordering. (5) Please make sure your shipping address is corrected which we will use only system address.
1. For all your inquiries about our LED light , we will reply you in detail within 2 hours. 2. Our company is committed to providing customers with high quality photovoltaic power generation systems and lighting products,got the ISO9001 quality management system certification,TUV,UL, CE,FCC,CQC,ROHS,etc. 3. We will carry out the philosophy of integrity,efficient and innovative to provide quality products and excellent services for the society.Willing to go forward hand in hand with friends for more brilliance. 4.It is a comprehensive and diversified industrial enterprise,which sets research and development,producing,and sales as a whole.With strong technical strength and excellent sales team. 5. We have worldwide warehouse support, when you need products urgently, we ensure you are never waiting too long.Your designated shipping agent is also welcome. 6. We offer 3-5 years’ warranty for our LED light .Quality control is strictly,all parts get the certification to guarantee the quality and safety. 7. Electronic engineer has more then ten years experience.
Q1. Can LED grow light's spectrum be customized? A: Yes. We have Experienced and professionnal research and development group , our engineers will adjust the ratio according to customers' requirement. Q2. Can I have my own brand name printed on the LED Grow Light? A: Yes, of course. Free silk printing Logo can be made on your led grow lights;Also, a custom housing is ok. Please inform us formally before our production and confirm the design firstly based on our sample. Q3. How to guarantee the delivery punctually?
A:We have a first-class production line, a strong team of workers .Sample needs 3-5 days, mass production time needs another 1-2 weeks. Q4. Do you have any MOQ limit for led light order? A: Low MOQ, 1pc for sample checking is available Q5. How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional. Q6.Can I visit the factory? A: Yes, of course,We can arrange it according to your needs. Q7: How to deal with the faulty? A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights in new order with small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution according to real situation.