1. Items will be delivered in 4-7 business days in the express shipping service such as EMS/DHL/UPS (Depends on the Customs). 2. Express company does not provide service for the P.O. Box, please provide your correct shipping address and telephone number when processing payment. 3. Items will be sent via airmail and the delivery time may normally take about 15-30 business days if you choose shipping channel of postal. (Public Holidays or any other issues are not counted) 4. Orders not more than 100pcs will be sent out within 4 business days after your payment is confirmed. 5. Import duties, taxes and any relevant charges are not included in the selling prices and shipping fees. 6. Please inquire your Custom for the charges of import duties if necessary.
Payment for Online Transaction
1. We accept Alipay(Secure Payment), TT, West Union and Paypal and most kinds of credit cards are accepted by Secure Payment which is regarded as a secure and efficient payment tool. 2. Payment must be completed in 3 days after the order. 3. Please make sure that your shipping address is correct before processing the payment, and we won't take charge of any loss due to an invalid address.
Return / Refund
1. One year manufacturer's warranty for all items that were tested repeatedly in perfect condition before the shipping. 2. We offer item exchange for the DOA item without any charge, the returned item must be in it's original condition and we don't accept any artificially damaged item. 3. The shipping cost for return item should be paid by Buyer. 4. Shipping and handling charges are not refundable.
1. Payment: L/C or T/T (30% deposit and 70% balance before shipment) is optional 2. Lead time: 5-7 days for samples and 15-25days for mass production. 3. Shipping: By Express, By Air or By Sea 4. Price Term: FOB 5. Discounts are offered based on order quantities 6. Shipping Port: Shenzhen, Zhuhai, HongKong.
Q1. Can Romantic offer OEM service?
A: Yes, Romantic can offer OEM service. Romantic have many year continuous development, also have as experienced and professional production team. We can well understand the customers' need and provide sulotions
Q2. How to get the latest price?
A: If you want the latest price, Please Email or call us with the items names or model no. of what are you interested in ,together with your details(name,details address,telephone,etc),we will send to you as soon as possible
Q3. How can I make an order?
A: Send us the inquiry or chat with us if you have any questions before order, we will reply you in details asap, then we will send PI according to your specific requirement. You will make 30% deposit (company bank account) after comfirming the order, and we will start production the time receving your deposit. We will send you photos of the sample to confirm or you can come to inspect the products. You will make 70% banlance before shipping when the confirmation is finished.
Q4: Do the products have CE or ROHS certification.
A: Yes, most of our product have pass the CE /FCC/ ROHS/RIRA certification ,please contact us for more details.
Q5: Which shipping methods are available?
A: DHL, FEDEX, TNT, UPS, EMS, AIR (door to door) and sea.
Q8. What about the after-sale service?
A: We provide one year quality warranty after dispatch.We also provide long time free technical advisory services and technical clonsluting services.