Always contact your supplier to determine if the coronavirus (COVID-19) will affect your order.
Q1: What is MOQ of your product?
A: Our MOQ is 25pcs for each design, we accept 1pcs for each design if you have more than 10 designs.
Q2: Do you provide samples ? is it free or extra ?
A: Yes, we could offer the sample at free charge but do not pay the cost of freight.
Q3:When I re-order my product, should I pay the mold fee again?
A: NO, we'll keep each mold for 3 years, during this time, you can re-order without mold fee.
Q4: What guarantee do I have that assures me I will get my order from you since I have to pay in advance?
A: You can choose to pay via Trade Assurance Alibaba, Alibaba will make sure your money safe.
Q5: I need some product very urgent, how fast you can produce it?
A: Depending on your item, our sales will check schedule and get a fastest
Q6:Broken or lost when shipping?
A: Please take photos and tell the express for the complain, then send pictures to us, we'll help you to claim for compensation from express, and then, re-make for you or send you compensation.