If the package is small,we will send it by Express(DHL,FedEx,TNT,Ups etc.).If big package,we will suggest sending by ship. Please check the goods immediately when you get it.If any problems,please contact us at once.
Find the following methods to solve the problem:
1.If the goods damaged,you can refuse to sign off and contact us,once we find out the problem,we will resend it.
2.If some of your good missed,please telephone us,once we figure out the problem,we will resend the missing goods
3.If the wrong goods sent to you,please let us know,once we find the problem,we will change it for you.
Q1: What is the warranty of your products? A1: The Warranty for acrylic is 5 years; For LED is 4 years; for transformer is 3 years.
Q2: Can you manufacture custom shapes, designs and letters? A2:Yes, We can make the shapes, designs, logos and letters that customer need.
Q3:How to get the price for my product? A3:You can send the details of your design to our email or contact our online trade manager
Q4: I don’t have the drawing, can you design it for me? A4: Yes, we can design it for you according to your effect you want it to be Q5: What is the lead-time for average order? What is the shipping time? A5: The lead-time for average order is 3-5 days. And 3-5 days by express ; 5-6 days by Air press.;25-35 days by Sea.
Q6: What kind of packing you are using? A6: Bubble inside and three-ply wooden case outside
Q7: What is your MOQ? A7: The MOQ is 1 piece. Large quantity could have discount.
Q8:What kind of files do you accept for printing? A8: PDF, AI, Core Draw, high resolution JPG