1. Q--Are your samples free or need cost? A--Actually it lies on the products. For low value products, we will offer free samples and need you pay the freight collect. But for some samples of high value, it need sample cost&freight collect.
2. Q--How long can I expect to get the sample? A:If we have sample at warehouse, we can send with 3 days, but if need to do sampling, it may takes 7-10days to send you sample.
3. Q--What about the lead time for mass production? A--To be honest, it depends on the order quantity and the season you place the order. Generally, it takes around 25-35days for mass production.
4. Q-What is the payment terms? A: T/T, Paypal, Escrow, Westerunion, Trade assurance.
5. Q-Can you do OEM? A: Yes, We accept all OEM orders, just give us your design, we will make samples for you soon.
6. Q-Can I brand our logo on the product A: Of course, we can do it. Just send us your logo design
7. Q-Can I order less then MOQ ? A: Yes, we can negotiate the order quantity, just directly contact with us
8.Q-Can you do FBA Service A: Yes, our factory have enough experience to do FBA Service, all these FBA service is free
9.Q-Do you accept Customization A: Yes, we are glad do OEM for our customers
10.Can we change the color ? A: No problem, we have color card for you too choose, also accept customization color
Feedback and after-sales service:
1. Customer satisfaction is very important to us. 2. If you are satisfied with the items you ordered, please leave feedback. 3. If you are not satisfied with the items you ordered, please contact us before leaving negative
Any questions or anything we can do for you, please feel free to contact us.