3-7 days for stocked items,7-25 days for custom items
Packaging & Shipping
Q:What price and MOQ?
A:Small order is acceptable but price is affected by quantity directly.
Q: How long do you reply my inquiry?
A:We usually reply you within 24 hours after we get your inquiry.If you are very urgent to get the price, please call us or tell us in your email so that we will consider your inquiry priority.
Q:Do you have a catalog? A: Yes, we'd like to send you our catalog as your requirement.
Q:How can I get a sample to check the quality?
A:After price confirmation, we can provide you with samples if it is our stocked items. If the customized items, we will charge for the sample fee because we need to make samples according to your requirements .But the sample fee will be refunded after order confirmation.
Q:Can you do the design for us?
A:Yes. We have professional teams with rich experience in design and manufacturing. Just tell us your ideas and we will help to carry out your ideas into perfect design. It does not matter if you do not have someone to complete files. Send us high resolution images, your Logo and text and tell us how you would like to arrange them. We will send you finished files for confirmation.
Q: What’s the sample cost and sample time? A: Samples of our design are different,we will tell you when you ask for samples.Customized design will charge 50 USD sample cost and the sample production time is 7-15 days.Sample delivery time is 3-7 days by Express.You can use your own express account or prepay us if you do not have an account.
Q:What about the lead time for mass production?
A: Honestly, it depends on the order quantity and the season you place the order. The lead time of MOQ is about 10 to15 days. Generally speaking, we suggest that you start inquiry two months before the date you would like to get the products at your country.
Q: How do I pay for my order? A: You can pay by T/T, Western Union and Paypal,Credit Card etc. Q: How do I track my order ? A: Once your order is shipped you will receive an email from us with your tracking number and website about tracking information.