1.Warranty & RMA
(1) 2 years free repair and lifetime technical support provided after the shipment date.
(2) Any product proves defective under normal usage, we will repair or replace it by free of Charge.
> If you could repair the products by yourself, we will supply the spare parts.
> If you couldn't repair the products, please sent back to us, and we repair and afford 50% freight charge.
All our products are 100% passed strictly quality inspection before delivery. our detective rate is less than 1%
2. OEM & ODM
> OEM Silkprint LOGO/Sticker/Box/Manual/Software/Carton Box, Free of Charge with MOQ
> ODM Projects acceptable and welcome to your inquiries!
3. Payment Terms
T/T, Paypal, Western Union, Sinosure & L/C
> We accept T/T 30% deposit to arrange production,70% balance payment when goods ready.
> Sinosure & L/C acceptable according to the order amount
4. MOQ
Welcome trial order! Sample Order no MOQ; after sample order, MOQ 10pcs per model.
Silkprint OEM logo MOQ 100pcs, OEM Design box MOQ 1000pcs.
5. How to order from us?
> Please confirm the model no. & quantity that you would like to purchase with our sales person, or email to us
> We will send you a Proforma Invoice to specify net cost of mentioned goods, and other relevant charges once you confirm the order.
> After you arrange the payment and send us the bank slip, Your order will be put into production, and let your know the delivery date in 2 days.
> When the goods are ready, we will send by DHL, by air or by sea, or other shipping method appointed by the customers. and let you know the tracking number and estimated time of arrival.
6.Technical Support
Professional technical support team 24 Hours Online!