1. Package ship as soon as possible after your payment, Post air mail will take around 20-45days, some coutry will takes 20-60 days, EMS(7-15days),"DHL" "UPS" "FEDEX" (3-8 workdays).
2. Generally, Most orders are processed within 1-3 business day. But delay delivery would happen as our storage change every moment, if you need it urgently, please kindly contact us before to check the stock. Orders must be placed by 5pm EST or they will go on the next day's business.
3. Do confirm the Address and Telephone Number which you leave to us. Telephone Number is very important for the post office could contact with you in time, so please kindly check it carefully to avoid any unnecessary bothers and loss may bring to you.
4. Customers are responsible for the custom fees, import fees, and duty taxes charged by their county, please kindly understand
We has a global After-sale service center in Hongkong and we supply the bestAfter-sale service for our customers all over the world,Company logistics:The company sets up the warehouse at Russia, Spain, Hongkong Dubai,and we give all our customers the best and fast Logistics solution.Our products are sold well in Europe,America,Africa,Asia,Middle East,and other international marke
Guofan E-Commerce Co., Ltd. is Chinese largest intelligent hardware service provider with the annual sales amount up to more than 1 billion USD Dollar. We mainly sell Xiaomi,HuaWei,,OnePlus,and other consumer electronics brands in China .Our products are exported to five continents:Asia,Europe,America,and Oceania.
Q1. Why choose you?
-->As a gold supplier ,we have a good reputation on our customers,because of the good quality , suitable price and good service .
Q2. You are factory or trading company?
--> we are 100% factory, we also do trading online.
Q3. What is the Minimum Order Quantity(MOQ)?
-->MOQ: Most of products are 10pcs, some models 100pcs, customized order 1000pcs
Q4. What is your shipping way?
-->We usually ship it via DHL/UPS/Fedex/TNT/Aramex. If you have big quantity, you can choose air freight or Sea shipment.
Q5. What is your payment?
-->T/T wire bank transfer,West Union,Moneygram, Paypal, Payoneer, Escrow.
Q6. Can I take a sample for quality check?
-->Sure, we offer free sample, but clients pay shipping cost.
Q7. Can you put my brand name(LOGO)on the products?
-->Yes,We can. Laser print, Silk print for your choose, MOQ 100pcs each model
Q8. Do you accept OEM or ODM order?
-->Yes for sure. If you have products graphic design, we can make new mould to produce your products.
If you don't have graphic design, we can further discuss details to make it out, we have experience designers, just tell us your idea, we can make it happen
Q9. Can you ship the goods to my agent or shipping forwarder in China ?
-->Yes, we can, just tell us your code in your agent or forwarder side, also tell us your agent or forwarder adress and contact details.
Q10. Can you ship my goods to Amazon FBA warehouse ?
-->Sure we can, pls send us the SKU label and Amazon outside Carton labes.
Q11. How can you slove the problem if we receive the defective goods.
-->Send us the pictures or video first time, we will send free replacement goods for you
Feedback is very important for us. If you are satisfied with our items and service, please kindly post a positive feedback for us. If there are any problems, please contact us firstly before leaving any negative or neutral feedback. We will help you to solve any problems ASAP. Thanks!