We have a strict QC department, all raw material must be inspected before mass production. Pre-product and final product must be checked very carefully on production line. And we check our product one by one before we pack and ship to make sure they are all what you ordered with the standard QC, also make sure the quantity be in good condition. We provide 6 months international warranty. We accept free replacement for unqualified products. Buy with confidence. All returns, whether defective products or otherwise, must be pre-authorized by us. Please contact us to get approval before shipping the returned products. The products must be in original condition. In all cases, shipping fees for the return of an item( whether for refund or exchange) are the responsibility of the buyer. Replacement merchandise will be shipped free of charge. Replacement will be shipped upon receipt of the returned products.
Our basic Service: 1. Professional and Efficient services, Feedback in 12 hours. 2. Factory Choice: we are professional supplier .OEM and ODM are both available. We alsosupply search service for you if you need any other. 3. QC Service: great quality check, we know how to do good check quality. We have 10 years experience with professional QC. 4. Long-Term Service: we are looking for long-term business partner, so we supply excellentservice and can design as your request.
5.We accept Trade Assurance order. With us your money is safe, your business is safe. 100% Product quality protection 100% On-time shipment protection 100% Payment protection
Our After-sale Service: 1. Warranty:6 months (human damage exclude). 2. Anything damaged, please provide photos or video to prove. We will refund money or replace damaged goods for you. 3. Cooperated with the cheapest and safest shipping company and save freight cost for you. 4. Tracking the goods until you get the goods.
Q1: May I get your samples from you to check the quality? Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2: . What about the lead time? Sample needs 3-5 days, mass production time needs 2-4 weeks
Q3: how to place an OEM order for us? First, please view our website and click the link to inform our service people what product you are interested in. Our people willoffer you more information that may behelpful for you. Second, please confirm the order with our service people. Then, we will start to produce once getting your deposit. And we will keep you informed any problem during the production. We will inform you to pay the rest payment when the order is ready to ship. At last, we will arrange the shipping follow the order instruction, by sea, by air or by express
Q4: Do you have any MOQ limit for regular order? Low MOQ, 1pc for sample checking is available. For oem order, generally MOQ 500PCS.
Q5: How about the payment ? For sample order: you can pay by alibaba directly, pay by TT/paypal/western union in advance., then we send the sample to you. For regular order: You should pay 30% contract value as down payment; balance 70% of contract value before shipment.
Q6: If we have a long term cooperation with your company, what would we acquire? First you could get the competitive price and high quality products. Second you could enjoy the good service. When we develop new style products we would provide the latest information for you. And then if there is some quality problem we could exchange trouble products. If you want to know about more, please send us inquiry now,we wait for you all the time. www.sunions.com