Q: Can I have some samples to test or make my own samples?
1.The samples from our stock is free of charge and delivery cost freight collected.
2. We can make the samples based on your own design and send you for approval;
Q: What is your MOQ? Can I make cards under your MOQ?
A: Our MOQ is 500 decks, based on the same design and same size cards.
Under the qty, it's negotiable.
Q: By making custom playing cards, which part can be customized?
A: Our custom playing cards can be printed with your design on single or both side, also including the tuck box surface.
Q: How do I place an order?
A: Inquiry--Pricing Settled--E-deck Confirmed--Deposit Paid--Mass Production Started--Balance Payment Paid--Delivery.
Q: What payment methods do you accept?
A: T/T; Western Union; Money Gram.
Q: What file format shall I use?
A: JPG (Minimum 300 dpi ), PSD, PDF, AI.
Q: How long does it take to receive my order?
A: Normally orders under 10,000 decks, it takes 15-20 days for production after confirmation of final e-proofs and deposit. To make sure you receive your order in time, please advise the delivery time so we can arrange it, even for urgent orders.
Q: Do you ship/deliver internationally?
A: Yes! We ship almost everywhere around the world. We offer DHL, Fedex, UPS, air and ocean shipment, let us know your shipping address so we can check the best cost for you.
1). From Artwork quality checking-Layout based on client design-Sample making-Production-QC Checking-Packing-Logistic arrangement & follow up service to After sale service.
2). After sending out package, tracking number or B/L would be offered, so you could know where your package is.
3). If you want another sample or gift after have a order, please feel free to ask us to get it.
4). If you have any question when get product, please contact us anytime. We will try our best to help you to solve problem.
5). Discount is always available for returning customers.