Warranty: 12 months. When the warranty expired, technician support is still offered. Hence we offer lifelong aftersale service.
Print service: We can offer you free samples and free sample printing
Training service: We offer 3-5 days free training with free accommodations in our factory, including how to use the software, how to operate the machine, how to keep daily maintenance, and useful printing technologies, etc.
Installation service: On-line support for installation and operation. You can discuss operation and maintenance with our technician online support service by Skype, Wechat etc. Remote control and on-site support will be provided upon request.
1. Do you offer free printing samples? Yes, we can print some samples according to customer's requirements.
2. What’s your delivery time? We will arrange the delivery within 7~12 working days after received the deposit or full amount .
3. What’s your payment method? Payment method is T/T or L/C, Western Union, etc.
4. If I have some technical problem, how can you help us to solve it? Detailed description, photos or video will help our technician analyze the problem and give solution accordingly.
5. Once there is something need to replace, what can I do?
We supply all the spare parts for the printer. If any part is broken, we will fix it or send you new parts after users send back the broken ones. We suggest that users order spare parts package for long time maintenance and fast replacement.
6. Can we send our technician to your factory for training? Yes, you are warmly welcome to visit us for free training.
7. We want to become exclusive distributor of your machines? We look forward to your close cooperation. After you order first machine and be capable of offering after service, then we can start to negotiate about distribution relationship. Thank you.
8. How about Warranty? 12 months warranty for our machines. During warranty period, we will send free parts for replacement (circuit boards) while broken parts should be sent back.