Our every piece of the parts is picked out elaborately, each processed is carried out in real earnest, mostly,the whole power fiber laser is tested completely and repeatedly to guarantee the uprightness and specifications before entering into the market.
The power fiber laser cutting samples which got great popularity around our customers.
It is applying to sheet metals,kitchen ware, hardware,advertising,lighting lamps,medical instructions and other fields.
We attend many times exhibitions in domestic and abroad, meanwhile we have set up good relationships with customers around the world.
High quality is our forever pursuit, each power fiber laser will be strict quality controlling and complete packaging.
We have passed SGS, CQC,CE certificates, which also bring out our products quality.
1. Two years warranty for whole small fiber laser cutting except for laser lens or tube
2. 24 hours for replying technical asking by alibaba
3. Providing customers with the door-door service
Our machine has got great reputation from clients, they came to factory to further understand DOWELL new model power fiber laser, intending to order to buy once.
1. How can we compare different price with same configurations?
Same configurations not means same workmanship, not means same manufacture procedure, not means same after-sale service, our fiber laser cutting machine is not assembled together, so the invisible production machine will be not showed in the quotation directly.
2. Can i have real customer evaluation from you?
Of course, you can talk to our clients, no matter end users, or dealer as long as got their permission, be never reveal the privacy of any client if no permission firstly.
3. How can i get perfect service?
(1) Pre-sale: free sample testing service will be provided according to your requirements.
(2) In sale, the progress of production will be updated gradually, you will be completely run the production of your machine by video,pics or real time calling
(3) After-sale service,firstly, you will be updated once machine left for your sea port ,such as eta,electrical documents,the policy bill of marine,the Bill of Lading etc, will be passed to your Mailbox ASAP.Secondly, English-speaking engineers will be available within 24hrs to support your installation via Skype, WhatsApp, Wechat or Tele.In addition, the scaled engineers would be available to go abroad, giving 7-10days training in your workshop(paid service)
4. How do you solve the problem which happened to machine within warranty?
You will be required to take pics or videos according to our requirements, if any parts (exclude consumable) damaged within warranty, free parts will be sent back by air,if any parts damaged without warranty, the trade payment will be charged all cost price and sent by air.
5.How can you guarantee the timely delivery of machine after paying the deposit?
There will be legal documents like proforma invoice, sale contract, which will be signed and stamped officially,besides,we can make a deal buy Alibaba assurance order,so that both you and us can be guaranteed by Alibaba Group.Once you got any problem of machine delivery delaying or no after-sale service,all above probable condition can be restricted in Alibaba assurance order.