1.After making the order, when will you send me the goods?
In general, we will ship the goods to you in 1 days, if we dont have in stock, we will ship to you in 3 days; If there are something special situation, we will notice you by email or Trade Manager.
2.What is the tracking number?
As the tracking number, it is a series code or number so that you can track the package online in real time and know well where & when is the package.
3.Where is mytracking number?
In general, we will upload the tracking number on the Alibaba, and you can find the tracking number on your Alibaba black ground with relevant order.
4.Where can I track my package?
In general, once we upload the tracking number on the Alibaba, we will choose the relevant shipping company, and then you can track the goods on the relevant shipping company with the tracking number. As follow, I list the website of shipping company for your reference.
No, but if you are in a remote area, you will need to pay remote freight to DHL, FedEx, TNT or others express.
6.How long will the parcel be arrived?
The delivery time will vary according to different countries and will be affected by weather and big holidays. In general, express is about 3-10 day, post is about 7-25 days. We list the estimated time for your reference as follow:
Estimated Time: Australia (3-10 days), Brazil (4-30 days), Russia (9--20 days), France (9-15 days), Korea (3-9 days), Netherlands (13-25 days), United Stated (4-10 days), Turkey (10-20 days), Spain (3-20 days), India (7-20 days), United Kingdom (1-20 days).
7. What's the "Held by Customs"?
It means checking by customs. In most cases, it will released by customs directly after several days common check. Please wait with more patience and do not worry.
8. How about the Custom Fee?
Due to different countries with different custom rules, it is impossible for us to know every country custom rules; if the package is held by custom, don't worry about it, please contact your local custom or shipping company or our staff, they will provide you the professional service.
We are Salange Technology. Our vision is to become the premier online best intelligent hardware device provider by providing an unparalleled selection of the very best intelligent hardware devices and accessories, like projector, drone, vacuum robot, translator, an unbeatable shopping experience,prompt shipping and exceptional customer service that exceeds expectation.
All products are 100% genuine and 100% new that will be fully tested before shipment. All displayed photos are all taken by Salange. If any fake product will be found in our Alibaba by you, we will compensate 5 times to you.
Usually, for an order direct from our factory in Shenzhen, we request for a normal order by 10-20pcs or 10,000.00USD to start for tax refund. But, for a sample order or small quantity, we have no MOQ request.
3. About Warranty & Free Sample
We offer3-yearshardware warranty for each product without personal error use.
Sorry that we do not provide free sample, but if your total order(s) amount reach certain amount, we can return the sample fee.
Please open the parcel in post officer's presence, if the parcel damaged or empty(stolen), please ask the post office to provide official document and make the compliant on the spot.
6. About Feedback
We regard customers as our friends. We hope you can shop from us with more happiness and less worry. Please do not forget to leave us 5-Star feedback. Then you can contact our customer service to get a surprise gift.
7. About the After Service
About the small problem, we will take video or picture to teach you how to fix it.
About the big problem, you can ship it back to us, shipping fee is paid by you. If the product is under warranty, we will fix it free; If the product is out of warranty, we will charge the part fee, and then ship back to you, shipping fee is paid by us.
8. About the Bulk Order
You can contact with our staffs by Alibaba Trademanager or Email, they will give you the details answer. Thank you.
9. About the FBA Service
Yes, no p problem, we have 5 year FBA service experence, if you want the FBA service, you can consult our staff, they will give you the details. Thank you.