A LilenTech fully refurbished smartphone looks and feels BRAND NEW. All the customer facing parts , including the back cover, LCD glass, headphone and charging ports as well as volume and home buttons are replaced with NEW parts. We always use original LCDs and this is an important detail you should keep in mind. The result is , the phone looks and feels like NEW.
A:We always use DHL to ship our product. Parcel is delivered to DHL warehouse in HK and will make its way to your doorstep from there. DHL takes care of customs clearance procedures. If your country has VAT or considers mobile phones a dutiable type of goods , you will have to pay these fees to DHL (on their website or in person at the local DHL office) before the goods are delivered from the local DHL office in your town to you.
For example, in the U.S. there is no VAT or customs duties to be paid, whereas in India both are levied. Value of the invoice will determine the duties to be paid in India.
You will have DHL tracking number as soon as your shipment is logged into the DHL system in HK. You can use this tracking number to trace every movement of your shipment on : http:http://www.dhl.com/en/express/tracking/monitor_shipments.html
A:Yes, all of our products are delivered with compatible accessories: battery, charger, hands-free kit and USB cable. The wall plug will be supplied in accordance with your regional requirements. (i.e. UK charger, US charger, EU charger, etc)
A:A Lilen reconditioned smartphone is one which has already had a first life. After collecting it from its first owner, we clean it, then one of our teams of qualified technicians performs a detailed technical assessment. All functions are tested and confirmed. All data from the previous user is deleted. The screen will not be scratched in any way but the cover may show some superficial signs of wear (micro-scratches) from previous careful use of the device.
A:We will send your order within 48 working hours at the latest from when your online order is confirmed. In most cases, it takes carriers less than 48 hours to deliver the product to your home or a collection point.
A:When you receive a parcel, ensure that you check the general condition of the parcel and the security tape, in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel in the presence of the delivery employee.