Cartons or changes according to transportation needs and your requirements
1 - 1000
1001 - 10000
To be negotiated
1.Q:Are you manufacturer or Trade Company?
A:Both,we have our own factory.And have more than 10 years' experiences in production for PTFE, nylon, PEI, PEEk... parts processing of plastic materials, Metal products (including: aluminum, copper, stainless steel), shaped parts processing, oxidation, electroplating.
2.Q:What do you need to provide in order to quote?
A:A.Existing samples or products drawings or 3D model data files.
B. The quantity of products you are going to make.
C. The material as well as the surface treatment.
3.Q:What's the MOQ?Can you offer the free sample for Plastic material or metal material
A:1pcs.Or we also can do small size free sample for the first order,but not bear the freight fee.
4.Q:If you make the wrong part,do you refund our money?
A:If the parts are wrong,we will return your money or we can make correct parts to you again.
5.Q:Will my drawing be safe after you get it?
A:Yes,we will not release your design to third party without your permission.
6.Q: What are the certifications for the products offered by your company?
A: We are a professional manufacturer of plastic products and metal products with ISO9001 certification. All materials are in compliance with ROHS, SGS and FDA regulations.
7.Q: Can you provide free samples?
A: Sorry, Free samples are not available for the custom parts. But after you place the order, samples cost would be return. Which is "FREE" in some way.
8.Q: I have a drawing, can you produce?
A: First, please send your drawing to our sales representative, they will forward all the information to our engineer and evaluate our capacity, a detail proposal will be reply with 24 hours.
9.Q: I have a plastic products and metal products sample but don't have drawing, what can i do?
A: In this situation, firstly please send us some photos of your sample, we will evaluate. If our factory can produce, then secondly we will ask sample from you, the Draftsman will make drawings according your sample, PS: Make sure your sample is new and unused.
10.Q: What are you usual terms of payment?
A: Payment welcome T/T, West Union and Paypal.
11.Q: What is your available tolerance?
A: Generally, tolerance is based on the design and material, we are now able to reach +/-0.001(inch) for certain parts.
12.Q: What is your lead time?
A: 7-15 days for normal order, we can achieve 1 week delivery for urgently order.
13.Q: What document will be offer along with the goods?
A: Document will be offer based on your requirement, like inspection report, packing list, material certification, date sheet, MSDS, COC and so on.
14.Q: What guarantee do you offer?
A: Life-long technology support, and 60 days return policy(1. It is our reason and can be returned. 2. If the tolerances of the drawings are met, there is no problem with the size and quality and cannot be returned.).
15.Q: Who will offer the after-sales service?
A: Your sales representative will in charge of after-sales service, plz contact them if you have any questions.
You can always call 0086 138 2870 8450 for any help.