1. Do you have the items in stock? The most of products are in stock. We can send the goods out within 3 days after payment received. For the goods are out of stock, production time is about 7-10 days.
2. Do you offer other relevant items? Yes we do. We are offering PDA data collector , POS system. barcode scanner, label printer and label rewinder and so on.
3. If the goods are damaged badly, who is responsible for it? We will be responsible for the damaged goods when it is damaged during transport, and we can exchange the new goods for you.
4. How do I know that you have sent the products out? Once the products are sent out, a tracking number will be provided so that you can check where your goods at all times.
5. Can you make OEM or ODM for products? OEM and ODM products is available for customer, as long as customer meet the MOQ. Also we have engineers for logo and products design for customers.
6. What about delivery time? Samples and small order within 5 working days; bulk order delivery kindly check with seller.
7. What about MOQ? For printers,we can accept sample order firstly,so there is not limit for MOQ. For label paper /receipt paper ect. printing cumsuming material,MOQ is 500rolls.(Mixed order acceptable)
8. Besides the English language, do your printers support other languages? what operation system they backup? Yes, our printer not only supports English language, but also Russian, Spanish, Portuguese etc 48 different languages available, and it backups iOS, Android, Windows, Linux, Opos operation systems.
9. What warranty and after-sale service do you offer? Each printer will have one year (12 months) warranty. Free components will be offered for repair in warranty period, if the issue caused by non-artificial damages.