1. 2 Years warranty, free repairing and change parts.
2. Each switch box have put user manual in it, clients can follow the user manual to configure the switch to phone app 3. We have switch demo video, configuration video for clients reference. 4. We support OEM switch with clients logo and color. 5.Certificate :CE/CB/ROHS/FCC/SAA standard for all over the world .
We are Professional manufacturer of smart home switches and have more than 7 years work experience. We have agents in many countries .Our company goal is to make the best smart switch in the world.
Q1. Any requirements for purchase LANBON wifi switches?
A: The house need have L(Live) line and N(Neutral) line.
Q2. What is the MOQ of switches?
A: MOQ 5pcs. You can mix different items together.
Q3. What is the lead time for samples?
A: Usually we will ship out the samples within 3-5 working days.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 4-6 days to arrive. .
Q5. How to proceed an order for switches?
A: Firstly let us know your order list( like order item, quantity and color), shipping address, payment method. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places payment for the order. Fourthly We arrange the production and ship to you.
Q6. Is it OK to print my logo on wifi switches glass panel?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. OEM the glass panel will have MOQ 100pcs/style.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, if the sample was due to switch quality issue, we can offer a sample to you for free. If the sample was damaged by your man-made mistake, then you can send to us to repair or purchase a new one.we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.