Provide us your plush toy design artwork or high definition photo, it's better to send us your original sample if you have it. you need to provide detailed information (size, color name number cloth and so on related details)
About the samples fee
1. Why do you charge samples fee? We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers salary. Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples, until you say “ok, it is perfect”.
2. How much is the samples fee? The account is up to your samples, usually it is 100 USD, but if there are many embroideries or printings, and it is complex, the sample fee will be higher.
3. Is the sample fee refunded when the order is placed? Yes, When you have placed an order, , the sample fee will be refunded to you.
4. What is the samples time? It is 7-10days according to the different samples
5. If I send my own samples to you, you duplicate the sample for me, should I pay the sample fee? No, once we promise you that we can do it, you will not pay any fees any more.
6. How about the sample freight? If you have an international express account, you can choose freight collect, if not, you can pay the freight together with the sample fee.
7. If I don’t like the sample when I receive it, can you modify it for you? Yes, until you say “yes, it is ok”.
About the price 1. How can I get the discount? The discount is up to your order quantity. Small order will have higher price. Your rolling order can help you get a bigger discount.
2. How do you control the quality? Our factory has ten years experiences in plush toys manufacture. We check the finish toys one by one, make sure the quality is good.
3. How can I do if I receive the bad quality goods? Tell us how many pcs bad goods, sending us the photos, we will remake the goods for you.