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Q1: What are your Payment terms?A1: FOB Shenzhen, 30% as deposit in advance, the balance made before delivery.We support most of ways for our transaction, such as T/T, L/C, Western Union, etc.
Q2: What’s your Production lead time?A2: It depends on the model, quantity and technical requirements, Our Brand "UGEE" lead time is 30-45 days, OEM lead time is about 2 months.
Q3: What’s your MOQ?A3: Smaller quantity can be accepted at the beginning. The OEM MOQ should be no less than 1000 pcs for each model.
Q4: What’s your Warranty period?A4: One year guarantee from the shipping date.
Q5: How about your Customized service?A5: We accept customized projects including software and hardware. Please do not hesitate to discuss your idea with us, we will offer our best service to you.
Q6: Do you have 100% technology support?A6: Yes, we have specialized technical teams and will provide technical support for all customers.
Q7: Android (or Windows) possible for this product?A7: Yes. All of our products can be customized if quantity is enough.
Q8: Which Stylus Pen for this product?A8: There is specialized Stylus Pen for each product and it’s included within the package.
Q9: Does your price include freight for sample? A9: Generally speaking, you need to cover freight for sample order. After placing a production order later, we will refund you the sample fee.