The company has a professional technical management personnel, high-quality staff and advanced production equipment, the use of
modern operations management system operation and running, with complete tooling, injection molding and modern production processes,
and matching assembly lines and testing equipment, products quality in the same industry-leading, scientific management system to
enhance the quality to provide a reliable guarantee. The company adopts the world first-class production equipment. For example,
HAAS CNC processing center from American and two-color machine from HAITIAN brand.
1. What is the advantages to choose your products?
We are responsible for the quality and price, and provide a warranty for 12 months.
Our aim is to provide the satisfied service to all customers.
The regularization of the company, the professionalism of the team will give you the best buying experience.
2. Can I get a E-catalogue and Price list ?
Of course we will send the E-catalogue to you by E-mail, please let us know your interested products. Thank you.
If you want to get a price list please let us know your inquires in details .For example, your interested products, your prefer packaging,
your prefer shipping port ,your purchasing quantity if possible. We will send a price list to you as soon as possible.Thank you.
3. Can I get a sample order?
Sample order is possible, but you need to pay for the sample cost and freight cost. The sample cost will be return back to you after your
first official order. Thank you.
4. What is the minimum order quantity (MOQ)?
The minimum order quantity is just the same as minimum order quantity on the detail description page on Alibaba. It's possible to
order less of the MOQ as a sample order / trial order. If you have a bigger quantity than the MOQ on the detail description page,
please let us know. Thank you.
5. What is the Trade terms and Payment terms ?
Trade terms :FOB ( Guangzhou / Shanghai / Ningbo ) Other trade terms are possible, but please inform us in advance to have a further
check. Thank you .
Payment terms :
(1) Sample orders: 100% payment after confirm the Proforma Invoice.
(2) Official order : T/T 30% deposit payment, the balance before delivery.
(3) If you would like to do other payment terms , for example, L/C, please contact us for details in advance.Thank you.
You can make the payment to us by company account, Western Union, Paypal and other way, we can talk the details by E-mails.
6. What is the fastest delivery date?
Samples orders: The fastest delivery date is 5 working days after your prompt payment ;
Official order: The fastest delivery date is 20-25 days after your prompt deposit payment .
(1) Some items maybe with a more shorter time if they have ready products at our warehouse;
(2) Sometimes the delivery date is base on your order quantity.For examples, if you have a very big quantity,maybe we need some days longer.
7. What is your after-sale service ?
(1) The Product usually with a warranty for 12 months.
(2) Quality problems find after received the products or arise in the normal use condition, please fast contact with us by E-mail, our team will
reply you within 24 hours.
(3) If you are require for new products for replacement, please provide detail pictures to show the quality problem, the invoice and the returned
(4) The following situation cannot enjoy return or replacement.
a. the product was not normal use
b. abnormal conditions, wet storage
c. unauthorized repair, misuse, abuse and change
d. food and liquid splash damage
e. products of the normal wear and tear
f. beyond the guarantee period
(5) Special note: because the photo display reasons, can not guarantee the page display the product color and the true colors of the
products is completely consistent,please follow the actual product color.
PS: We can do the oxidation products comply with your color samples if you have .
(6) The service commitment to the final interpretation belongs to the Guangzhou KEAN Products Co, Ltd.
8. Can you develop new products?
We have a technical team are able to develop new products if you can provide new sample of products, drawings and detail information.
We ourselves will have many new developed products each year, so on our website will update with new items .
9. Will you attend fairs?
We will attend Canton fairs, the fairs in Colombia , Brazil and Italy. Please contact with us for detail fair information.
Thank you for your time. Please do not hesitate to contact with us for any inquire and requirement.