1.MOQ:For most of our products, we have no MOQ, and we can provide free samples as long as you are willing to afford the delivery charge. 2.Payment:We accept payment by T/T, Western Union, and PayPal. For high value orders, we also accept L/C payment. 3.Location: We are a factory located in Zhongshan China, an exporting major city. Only 2 hours' drive from Hong Kong or Guangzhou. 4.What we do:We make metal pins, badges, coins, medals, keychains, etc.; as well as lanyards, carabiners, ID card holders, reflective tags, silicone wristbands, bandanas, PVC items, etc.. 5.Lead time:For sample making, it takes only 4 to 10 days depending on the design; for mass production, it takes only less than 14 days for quantity under 5,000pcs (medium size). 6.Delivery:We enjoy very competitive price for DHL door to door, and our FOB charge is also one of the lowest in southern China. 7.Response:A 20 people team stand by more than 14 hours a day and your mail will be responded within an hour. 8.Innovation: A 4 people designing team has established since 2011, and now we have already cooperated with BMW, AUDI, Volkswagen, T-Mobile and more Global 500s companies.
Our company show:
1. Q: Can I get product samples?
A: To obtain samples, please contact us at the following :TradeManager: cnartigifts;QQ:87133555
2. Q:Do you have a catalogue?
A: Yes we do have a catalog. Don’t hesitate to contact us to ask us to send you one. But remember that Artigifts is specialized in providing customized products. Another option is to visit us during one of our exhibition Shows.
3. Q:What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
A: Artigifts has been in business since 2007. We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a "Full After-Sales Service". If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you.
We have set up this model in order to set customers in a position of confidence and reliability.
4. Q: How can I get a tracking number of my order that has been shipped?
A: Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.
5. Q: Why can’t stainless steel be plated?
A: As general rule, it is that only Brass, Copper, Iron, Zinc alloy can be plated in our facilities.
6. Q: Is it possible to have 2 plating on the same item (Gold Nickel plating is all right?)?
A: Yes, “double plating” can be done. But, if you plan to make an order with such process.