1.Sample Charge: Sample is free, but you would cover the shipping fee.
2. Sample Time: 3 - 5 days after details confirmed.
3. Before Sales: Discuss with our customers about the details of products and prices. If customers request, we'll provide free samples for customers to check and test.
4. After Sales: Keep contacting with our customers to ensure they are satisfied with us and look forward to establishing long term relationship. In case there were defective products, we will shoulder responsibility.
Our team is consisted of a group of diligent and enterprising people, working 24/7 to respond client inquires and questions all the time. Your inquiry will be replied in the earliest time. If needed, we are happy to produce your special composition, color and yarn count. After sales, keep contacting with our customers to ensure they are satisfied with us and look forward to establishing long term relationship. If you have any problem with our product and service, please feel free to let me know, we will solve it to your satisfaction.
1.Are you a trader or manufacturer ?
We are a manufacturer , we have the whole product line .
2. Can you provide free sample ?
We can provide free sample under 1 kilogram in hank/skein/ball or cone , but customer need to bear the express fee .
3. Could you customize for us ?
Yes , we can customize as the sample . Or customize the color as clients’ request .
4. Do you accept a small order ?
Yes , we can . Our MOQ is only 500 kilogram . Of course , if your quantity is smaller than this , you can also contact us , we will talk about how to proceed .
5. What's your products' advantage ?
Our company has been established for 10 years , we have complete production technology and management. As a manufacturer our price is also good . so we can finish the production much more quickly .
• Where is your factory located? How can i get there?
Address: No.1 building 3F ,No.19 Hehai east road Tianning district Changzhou city Jiangsu china
You can fly to Shanghai , then we can pick you up.
• Can we get samples before placing order?
Yes. We can give our samples for free but not include the freight, however, we will return the freight if you place an big order with us.
• Do you have any discount?
Yes. We do, but it depends on the amount of your orders.
1.Can I mix different styles, colors and sizes in one order??
Yes,It’s up to you.
3.Can I order other sizes or other colors not showing here?
Please kindly contact us to discuss the details, we are willing to try our best to meet your satisfaction.
1)Have I taken all reasonable steps to ensure the product is safe for use with babies and young children?
Yes, we have taken all reasonable steps to ensure the product is safe for use with babies and young children.
2)Does the yarn meet all the requirents to be sold in the EU?
Yes, the yarn meet all the requirents to be sold in the EU.