1. Packaging: carton, different product packaging 2. Delivery time: 7-15 days express
1. Any inquiry will be answered within 12 hours.
2. Provide OEM/ODM.
3. The sample can be used for your evaluation and formulation development.
4. The fastest delivery time: sample orders in stock and 7-10 days for mass production.
5. We provide you with product catalogs and samples for free. Please note that according to our policy, the recipient is required to pay for the courier service. If it is convenient for your company, please confirm with us and give us the company name, full address, postal code, telephone number, express service account number, such as Fedex, UPS, DHL, TNT, etc. We will serve you wholeheartedly.
6. Certificate of conformity: All our products can meet the testing requirements of SGS and Intertek, such as EN71, REACH, LFGB testing and ink certification.
7. Our slogan is: wholeheartedly provide you with the best service
8. Our performance principles are:
Customer + U.S. = Partner
Partner + cooperation = success
Success + satisfaction = our promise
Let us grow together and achieve success!
Q1. Are you a trading company or a manufacturer? Our company is a leading manufacturer and exporter of candles. We have been in this industry for more than 16 years.
Q2. Can you make a special design for me? of course. We have experienced professional designers. We can design according to different customer needs.
Q3. What are the wick quality variants? The wick is the soul of the candle. We have 100% cotton core and 100% natural fiber core imported from the United States. We will use the most suitable wick for the candle to ensure that it burns perfectly.
Q4. Do you have a certificate or any test report? Yes, we have MSDS.Reach certificate.
Q5. Can it be produced based on samples? Yes, we can produce according to your samples.
Q6. What is your sample policy? If we have spare parts in stock, we can provide samples for free, but the customer must pay for express delivery.
Q7. What is your sampling time? If we have stock (such as candle mold, candle container or perfume), the sample can be completed within 24 hours. If you need to customize the size and aroma of the candle, it takes 5 to 7 days.
Q8. What is your minimum order quantity? Normally, our minimum order quantity is 5000, but if we have stock, such as candle cups, candle jars or candle ceramic cups, we can accept small orders. If we don't have spare parts available, and need products from the spare parts factory, then a higher MOQ will be required. It depends on your specific query for candles.
Q9. Can you customize the perfume I need? Yes, we have professional seasoning masters, just send us scent samples and we can replicate your scent. Or you can choose from our scent list, and then we can send you scent samples so that you can smell and choose your favorite scent to make candles.
Q10. What are your packaging conditions? Usually, according to the required inner packaging, we pack our goods in neutral cartons. If you have a legally registered patent. After obtaining the authorization, we can pack the goods in your branded box.
Q11. What is your delivery time? Generally speaking, it takes 25 to 35 days to receive your prepayment. The specific delivery time depends on the items and quantity you ordered.
Q12. What are your delivery terms? EXW, FOB price.
Q13. Do you test all items before shipping? Yes, we have conducted 100% testing before delivery.
Q14. What are your payment terms? T/T 30% as deposit, 70% before delivery . For long-term business relationships, we have more favorable payment terms.
Q15. How do you keep our business in a good long-term relationship? 1. We maintain excellent quality and competitive prices to ensure the interests of customers; 2. We respect every customer and treat them as our friends, no matter where they come from, we sincerely do business with them and make friends.