We care considerably about our client's need and we offer the highest quality and professional service at full stretch, leading our client's brand management to a higher level!
1) Our OEM Service:
If you want your brand or logo printed on the products, please send us the artwork file which
should be in cdr, tif, psd, eps or other formats. If it is a bitmap, please keep the resolution in at least 300 pixels/inch.
2) Our ODM Service:
If you have your own design, we have advanced machine and professional craftsmen serving for you. Just send draft or photo, size and other details of product to us.
3) After-sale service:
If, for whatever reason after buying a product from VCOOL you have a question, our after sales team are here to deal with you personally to give you honest and thorough answers.
1. Are you a factory or a trading company?
We are a factory which specializes in manufacturing jewelry. We warmly welcome all clients to visit our factory.
2. Can I place sample order?
Of course you can. Please contact us and send your inquiry to us.
3. How to order?
Please send your inquiry with details like model, quantity and any other requirements for your order.
4. Do you accept OEM or ODM orders?
Yes, OEM and ODM orders are available. In fact, we have built up business relationship with many jewelers around the world
5. What is your payment method?
T/T, western union, Paypal and Alipay are available.
6. How long will products be shipped after I place an order?
-Sample Order:1-3 days after receipt of the full payment.
-Stock Order: 3-7days after receipt of the full payment
-OEM Order: 20-25 days after receipt of the deposit.
7. What is your means of transportation?
Air transportation is recommended. We work with famous delivery companies, such as DHL, TNT, UPS, FedEx, EMS, etc. Of course if you have your own way of delivery, just tell us.