1. Do you offer OEM/ODM service? Yes, our factory and design team have rich experience in offering OEM/ODM service. Providing customized services of material, size, logo and label, etc.
2. How to choose the size of the product? Please measure your dogs' body, neck and chest size before buying. Measure your pets from the base of the neck to the base of the tail for back length. If there is a difference between the neck and the chest, follow the chest size.
3. How about the sample cost? Sure. We usually provide existing sample for checking quality and sample charge for custom designs. Sample charge is refundable when the order is up to a certain quantity. Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples, until you say "good, it is perfect " " my dog love it very much"
4. How much is the sample fee? We will charge double the sample fee based on Alibaba Platform price. If you need customized design, we will charge proofing fee. Please consult us to get the exact cost.
5. How about the payment? 30% prepaid, balance paid before shipment (Alibaba Trade Assurance protection). We could also accept Bank Transfer or PayPal.