1. Are you a trading company or a manufacturer? We are a manufacturer. We warmly welcome our customer to come and visit us.2. Do you have any certificates? Yes, ISO9001- Quality Management System. 3. Do you support OEM ?Yes, we do both OEM and ODM.4. What warranty do I have?Products will be 100% inspected before shipment.Any defectiveness will be replaced or compensated.5. How long is your delivery time?For mold: 30daysFor order: 20-30 days depends.6. Is sample available? How long is the sample time? Yes, sample is available & free.Time: 1 days as soon as mold is confirmed. 7. What is your payment term?Mold: 50% down payment and balanced against samples confirmed. Order: 30% down payment and balanced before shipment.8. What payment methods do you accept? We accept TT, PayPal, Western Union, LC, e-Checking, Credit Card.9. What logistics service do you offer? We are offering EXW, CNF, CIF, DDU and DDP, by sea, by air, by sea, or by express.