France, Italy, Portugal, Roman, America, Australia, Middle East, Southeast Asia and so on
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Q1: What is the time of preparing samples?
A: It will take 3~5 days to prepare the samples.
Q2: Sampe delivery policy.
A: Samples are usually for free,but the freight would be charged. After the order is confirmed, we would pay back the express cost.
Q3: What is your MOQ?
A: Our MOQ is usually 1piece, depends on different types. Could mix different items in order.
Q4: What is the order delivery time?
A: The time of delivery is about 10~45 days after the deposit arrival,also depend on quantity.
Q5: What's your main products?
A: Our main products is :Slate series /Quartz series/ Granite series/ Marble series.
Q6:How to solve the quality problems after sales?
A:(1) Send us pictures/video of the issue occured.
(2) Claim the insurance by contacting the insurance agent near you.After we comfirm the problems, such as caused by machine, carving, etc. Within three days, we will draw up the satisfied program for you.
Q7:Do you also make customized design?
A: Yes. we can make different size as per clients’ drawings and pictures, we also provide CAD designs on request of customer.
Please kindly know us more from our website:http://www.surestoneco.com/