Q1. Can I have a sample order for led light? A1: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. Q2. What about the lead time? A2:Sample needs 3-5 days, mass production time needs 3-15days for order quantity more than Q3. Do you have any MOQ limit for led light order? A3: MOQ:50 SETS, 1pc for sample checking is available Q4. How do you ship the goods and how long does it take to arrive? A4: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arrive. Airline and sea shipping also optional. Q5. How to proceed an order for led light? A5: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production. Q6. Is it OK to print my logo on led light product? A6: Yes. Please inform us formally before our production and confirm the design firstly based on
our sample. Q7: Do you offer guarantee for the products? A7: Yes, we offer one years warranty to our products. Q8: How to deal with the faulty? A8: Firstly, Our products are produced in strict quality control system and the defective rate will
be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution
including re-call according to real situation.
Q9: How can I find the model of my car?
A9: Please click this link to check the model for your car: http://am-application.osram.info/en
Or just send inquiry with your car information, it's happy for us to check for you.
Q10: How can I do if the driver or bulbs are broken due to quality problem? How about the warranty?
A10: We provide 12 months warranty period from the date of the purchase. If appear any quality problem, just show the pictures or videos for providing it's broken, then we will analyze the reason
and you'll get the new free replacement or better solution.
Q11: Can I visit your factory?
A11: Yes! Totally welcome to our factory.
Q12: There are too many questions need to confirm but the above is not mentioned?
A12: We would love to answer any of your question, kindly click the “Send” button if you need to