Q1:Are you a trade company or a manufacturer? A:We are a manufacturer of candles and we have been in this line for more than 20 years.
Q2: What’s your candle’s material? A:Paraffin wax, soy wax,coconut wax,we can use wax ingredients according to your requirement.
Q3:What fragrance do you have? A:We can give you our list of fragrance. Or you can tell us your preference for fragrance, then we can produce candles based on your requirements.
Q4:Can I have a sample order for this candle? A:Yes, we provide sample. The price of the sample can be discounted after you officially place the order.
Q5:Is it OK to print my logo on the product? A:Yes, we can print your logo on the product.
Q6:Can you do OEM products? A:Yes, we can OEM according to your requirement.
Q7:What kind of payment can I use? A: T/T,L/C,Western Union,Credit Card.
Q8: How long can I get a sample? A: Generally, you will get samples within 10 days. If you want to customize a sample, please confirm with the us for the exact time.
Q9: Where is your FOB port? A:Generally, Zhejiang or Shanghai port. You can contact us to sure which port your goods will be transported from.
Q10: Do you test all the goods before delivery? A: Yes, we have 100% test before delivery.
Q11: How to make the transaction process more secure? A: We will recommend you to use the platform's preferred TA for all orders. TA will make transactions more secure and convenient.(1.TA will offer you assistance in reaching a satisfactory outcome, including getting your money back. 2.TA developed Transaction Center to help you track and reconcile the funds flow. 3. TA will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate.)
Q12: How long will I receive my goods? A: It will depends on your order. Usually, A big order takes 15-30day after sample approval.
Q13:Will my goods be effected by COVID-19? The main epidemic situation is only in Wuhan, which is under control. The government is actively taking many measures to deal with it. And our city have less impact. In addition, our workers wear professional protective clothing all the timewhen they are producing.
Q14:Any other questions? A: You can ask our salesman for more information and services.