A. 24-hours on line service,Any questions, will get reply within 1 hour from 7:30am to 5:30pm, In 12-hour problems will be solved.
B. Operator training
1.The seller will provide pictures : how to assembly the products
2.24-hour online for the training.
1.We guarantee in one year.
2.We provide technology training for free.
3.After warranty, we also can offer you the parts for replacement at our bottom price.
1. Delivery time,:
Sample order:7-10 days
Bulk order:15-20 days
2.Before Delivery, we will test the neon clock , and keep it lights up for 72 hours
1:Can I have a sample for testing?
Yes,of course,if you need,we will provide a sample for testing.In the future,once you give us the bulk order,we will back the sample fee for you as the support.(so the sample will be free of charge for you)
2:Can I select the color of the plastic cover?
For the plastic cover,it can be painted any color or chromed
3.Can I select the color of the neon tube
For the neon tube,you can select the color as you want
4. neon tube quantity
It can be one tube or two tubes(one outside,one inside)
5:What’s your MOQ
Generally the MOQ is 50pcs.But for the first order or new customer,any quantity is available
6.. The packing information
Generally every unit will be packed separately and then 5pcs will be in one master carton
Generally we have the CE or UL certificated transformer
8. How about the payment
You can do the payment through the bank in T/T, Western union.Paypal,Alibaba payment
9..How to do the quality control
Before Delivery, we will test the neon clock , and keep it lights up for 72 hours.And our QC department will do the inspection from the raw material prepare to the product finished
8: Can I have a visit to your factory before the order?
Sure,welcome to visit our factory.
We are in Jiangsu Province. Nearby shanghai.
For the sample order,generally it’s shipped by DHL, FEDEX,UPS,TNT, SF-EXPRESS,MSN by express
For the bulk order,it’s better do the shipment by sea