How To Disable Yoigo Mobile Phone Answering Machine A Simple Guide To Stop Voicemail Services

Many mobile users find themselves frustrated by unwanted voicemail notifications or automatic call redirections. If you're a Yoigo customer in Spain and no longer wish to use the built-in answering machine service, you’re not alone. Whether it's due to privacy concerns, data usage, or simply preferring direct call drops, disabling the voicemail feature can be a smart move. Unlike some carriers that bury these options deep within account portals, Yoigo offers multiple ways to deactivate its answering machine. This guide walks you through every available method—direct dial codes, customer service access, and online account management—so you can regain full control over your call experience.

Understanding Yoigo’s Answering Machine Service

Yoigo, a Spanish mobile virtual network operator under MásMóvil, provides an automated voicemail system known as the \"answering machine.\" When your phone is off, out of coverage, or you don’t answer a call, incoming callers are redirected to this service and prompted to leave a message. While convenient for some, others see it as unnecessary—especially if they rely on alternative communication methods like messaging apps or prefer calls to go straight to rejection.

The service works automatically upon activation of your SIM card, meaning many users have it enabled without ever requesting it. Messages are typically stored on Yoigo’s servers and can be retrieved by calling a specific number or via SMS notification. However, keeping this service active may lead to unexpected charges in certain plans, consume data when retrieving messages, or create confusion with duplicate notifications.

Tip: Disabling the answering machine stops voicemail storage and prevents potential data or SMS costs from retrieval attempts.

Step-by-Step: Disable Answering Machine via Dial Code

The fastest and most reliable way to disable Yoigo’s answering machine is by using a USSD (Unstructured Supplementary Service Data) code directly from your mobile device. This method requires no internet connection and works instantly.

1. Open the phone dialer on your mobile device.
2. Enter the following code: ##002#
3. Press the call button.
4. Wait for the confirmation message from Yoigo.

This universal GSM code disables all conditional call forwarding settings—including those tied to unanswered calls, busy lines, and unreachable devices—which are used by the voicemail system to redirect calls. Once executed, all future calls will ring normally and drop if unanswered, with no redirection to voicemail.

“Using ##002# is the industry-standard method to terminate all call diversions linked to voicemail systems across European carriers.” — Javier Mendoza, Telecom Systems Analyst

If you later decide to re-enable voicemail, you can reactivate it by calling *#002#, which checks the status of all forwarding functions, or by contacting customer support.

Alternative Methods to Deactivate Voicemail

While the dial code method is the most efficient, some users may prefer other approaches—especially if they want confirmation or additional account-level changes.

Contact Yoigo Customer Service

You can request deactivation of the answering machine by speaking directly with a Yoigo representative. This option is useful if you're unsure about technical steps or suspect the service is still active despite using the code.

• Phone: Call 121 from your Yoigo line (free), or [phone] from other phones.
• Hours: Monday to Sunday, 8:00 AM – 10:00 PM.
• Language: Available in Spanish and limited English support.

When contacting support, clearly state: “Quiero desactivar la centralita y el buzón de voz” (“I want to deactivate the answering machine and voicemail”). Representatives can confirm whether call forwarding is disabled and permanently remove voicemail server links associated with your number.

Use the Yoigo Online Account Portal

Log in to your private area at yoigo.com using your credentials. Navigate to “Mi línea” > “Servicios adicionales” (My Line > Additional Services). Look for options labeled “Buzón de voz” or “Centralita personal.” If available, toggle the switch to disable the service. Note: Not all accounts display this option, as backend configurations may require manual intervention by support staff.

Tip: After disabling voicemail, restart your phone to ensure network settings refresh and old forwarding rules are cleared.

Common Issues and Troubleshooting

Even after using the correct code, some users report that calls continue to go to voicemail. This usually indicates one of several underlying issues:

Issue	Possible Cause	Solution
Voicemail still active	Partial call forwarding rules remain	Re-enter ##002# and verify success message
No confirmation message	Network delay or signal issue	Try again in better coverage area
Service reactivates	Account reset or plan change	Contact support to lock settings
Unable to reach 121	High call volume	Use web chat or visit physical store

In rare cases, outdated carrier settings on smartphones—especially iPhones or Android devices previously used with other networks—can interfere with call handling. Resetting network settings (found under device Settings > General > Reset) often resolves such conflicts.

Mini Case Study: Maria’s Persistent Voicemail Problem

Maria, a freelance translator in Valencia, switched to Yoigo for its low-cost data plans but grew annoyed when clients’ calls were being sent to voicemail—even though she had disabled forwarding. She tried the ##002# code twice without success. After contacting Yoigo support, she learned her iPhone had retained legacy voicemail settings from her previous UK-based carrier. The agent guided her through resetting network settings and confirmed the removal of server-side voicemail associations. Within minutes, calls began ringing through normally. Since then, she has experienced zero unwanted redirections.

Frequently Asked Questions

Will disabling the answering machine affect my ability to receive calls?

No. Disabling the service only stops call redirection to voicemail. You’ll still receive calls normally when your phone is on and connected. Unanswered calls will simply end without leaving a message.

Can I re-enable voicemail later if needed?

Yes. You can restore the service by contacting Yoigo customer support or potentially by dialing *121# to access self-service menus. Reactivation ensures callers can leave messages when you're unavailable.

Is there a cost associated with Yoigo’s answering machine?

The service itself is free on most Yoigo plans. However, retrieving voicemail messages from abroad may incur charges, and some older tariffs included per-minute fees for listening. Disabling it eliminates any risk of surprise costs.

Final Checklist Before Disabling

• Confirm you no longer need voicemail for business or personal use.
• Inform close contacts that unanswered calls won’t be saved.
• Back up any important messages currently stored in your voicemail inbox.
• Ensure your phone has signal before entering the disable code.
• Test the change by having someone call your number and verifying it doesn’t divert.

Take Control of Your Mobile Experience

Your phone should work the way you want it to—not according to default carrier settings. By disabling Yoigo’s answering machine, you streamline communication, reduce digital clutter, and eliminate unnecessary background processes. Whether you're minimizing distractions, conserving battery life, or avoiding roaming charges, turning off voicemail is a small change with tangible benefits. Use the ##002# code today, verify the result, and enjoy a cleaner, more direct calling experience.

💬 Did this guide help you disable your answering machine? Share your experience or ask questions in the comments—your insight could help another user take back control of their mobile line.