How To Reset A Forgotten Password On Your Home Security Camera System

Forgetting the password to your home security camera system is more common than you might think. Whether it’s been months since setup or multiple people have had access, losing login credentials can feel like a major setback—especially when you rely on those cameras for peace of mind. The good news: most systems are designed with recovery options in mind. With the right approach, you can regain access without replacing hardware or compromising your network.

This guide walks through proven methods to reset a forgotten password across different types of security systems. From physical reset buttons to mobile app recovery flows and manufacturer-specific tools, we’ll cover what works—and what to avoid. If you're locked out today, this is your roadmap back in.

Understanding Your System Type

Not all security camera systems handle password resets the same way. Before attempting any fix, identify your system type. The method you use depends heavily on whether you’re dealing with:

• Standalone IP cameras – Individual units connected directly to Wi-Fi.
• DVR/NVR systems – Wired setups using a central recorder (Digital or Network Video Recorder).
• Smart home-integrated cameras – Devices linked via apps like Google Home, Amazon Alexa, or Ring.
• Brand-specific ecosystems – Systems from Arlo, Nest, Reolink, Hikvision, etc., each with proprietary software.

The distinction matters because some brands allow full remote recovery via email, while others require physical access to the device. Always check the model number—usually printed on the bottom or back of the camera or recorder—to confirm compatibility with reset procedures.

Tip: Keep a secure record of your model number, default login credentials, and firmware version. Store this information offline in a password-protected file or encrypted notebook.

Step-by-Step: Resetting via Physical Button (Most Common Method)

Many standalone cameras and DVR/NVR units include a recessed reset button that restores factory settings, including wiping the custom password. This process erases all configurations but returns the device to a state where you can log in with default credentials.

1. Locate the reset button – Usually found on the back or base of the device. It’s small and may require a paperclip or pin to press.
2. Power on the device – Ensure it's plugged in and running. A reset won’t work if the unit is off.
3. Press and hold the button – Maintain pressure for 10–30 seconds. Watch for indicator lights; many devices flash red or blink rapidly when resetting.
4. Wait for reboot – Once released, the camera or recorder will restart automatically. This can take up to two minutes.
5. Log in with default credentials – After reset, access the system using the manufacturer’s default username and password (often “admin/admin” or “admin/12345”).
6. Set a new password immediately – Navigate to Settings > User Management and create a strong, unique password.

This method works reliably for brands like Reolink, Amcrest, Swann, and Lorex. However, newer smart cameras such as Google Nest or Arlo do not support physical resets in the same way—they rely on cloud-based account recovery instead.

Using Mobile Apps and Cloud Accounts for Recovery

If your camera syncs with a smartphone app, password recovery often happens through your registered account—not the device itself. For example, Arlo users must go through arlo.com, while Ring owners use the Ring app or website.

Here’s how to recover access through an app-linked system:

1. Open the associated app (e.g., Tapo, Blink, Eufy, Ring).
2. Select “Forgot Password” on the login screen.
3. Enter the email address tied to your account.
4. Check your inbox (and spam folder) for a password reset link.
5. Follow the instructions to create a new password.
6. Reopen the app and log in with updated credentials.

If two-factor authentication (2FA) is enabled, you may need access to your phone or authenticator app. Without it, recovery becomes more complex and may require contacting customer support with proof of purchase.

“With cloud-connected systems, the password isn’t stored on the camera—it lives in your account. That means recovery hinges on verifying identity, not hardware manipulation.” — Marcus Tran, Senior Support Engineer at Arlo Technologies

Troubleshooting When Standard Methods Fail

Sometimes, even after a reset, you still can’t log in. Here are common issues and solutions:

Issue	Possible Cause	Solution
Default login fails after reset	Firmware update changed defaults	Check the manufacturer’s support page for current default credentials
No reset button response	Button malfunction or incorrect duration	Try holding for 30+ seconds; ensure device is powered
Email reset link never arrives	Typo in email, spam filter, or unverified account	Verify email spelling, check spam folder, confirm account registration
Camera offline after reset	Wi-Fi configuration wiped	Reconnect to network via app or web interface using setup wizard

In rare cases, especially with older NVR systems, corrupted firmware can prevent login even with correct passwords. Reflashing the firmware via USB or service tool may be necessary—a task best handled by technical support unless you’re experienced.

Tip: After any reset, reconnect your camera to Wi-Fi immediately and test live view functionality before making further changes.

Real Example: Recovering Access to a Legacy DVR System

John installed a 16-channel DVR system five years ago but recently upgraded his router and forgot the admin password during reconfiguration. He tried “admin/12345” and “admin/admin,” but neither worked. Frustrated, he called tech support, only to learn that a previous firmware update had disabled default logins for security reasons.

Following their advice, John used a USB drive to perform a firmware restore. He downloaded the latest firmware from the manufacturer’s site, copied it to a formatted USB stick, inserted it into the front port of the DVR, and accessed the maintenance menu by pressing Ctrl + F8 during boot. From there, he selected “Upgrade by USB” and waited ten minutes for the process to complete.

After rebooting, the system reverted to factory settings with known default credentials. John logged in successfully, set a new password, and reconnected all cameras. He also created a backup user account and documented everything in a secure note on his phone.

His experience highlights a key truth: sometimes, a simple reset isn’t enough. Knowing your system’s deeper recovery options can save time and prevent unnecessary replacements.

Security Best Practices After Reset

Regaining access is only half the battle. To prevent future lockouts and protect your privacy, follow these post-reset steps:

• Create a strong password – Use at least 12 characters with uppercase, lowercase, numbers, and symbols. Avoid personal info like birthdays.
• Enable two-factor authentication (2FA) – Where supported, add this extra layer to block unauthorized access.
• Add a secondary admin account – In case the primary gets locked, having a backup login helps avoid another reset cycle.
• Update firmware regularly – Manufacturers patch vulnerabilities and sometimes improve login recovery features.
• Document your setup – Record model numbers, IP addresses, ports, and credentials in a secure password manager like Bitwarden or 1Password.

“Over 60% of failed camera logins stem from poor credential management, not technical faults. A little organization goes a long way.” — Lisa Nguyen, Cybersecurity Consultant at SafeHome Labs

FAQ: Common Questions About Password Reset

Can I reset my camera password without internet access?

Yes, if it’s a local DVR/NVR or standalone IP camera with a physical reset button. However, smart cameras that rely on cloud services (like Nest or Ring) require internet to verify identity and send reset links.

Will resetting delete my recorded footage?

It depends. Standalone cameras typically store video on microSD cards, which remain intact after a reset. However, DVR/NVR systems often store data internally—some models erase recordings during factory reset. Always back up critical footage before proceeding.

What if the manufacturer no longer supports my camera?

Older or discontinued models may lack online support or firmware updates. Try searching community forums (like Reddit’s r/homesecurity) or third-party guides. Some users share custom recovery tools or default master codes for legacy systems.

Final Checklist: Regain Access Quickly and Safely

Use this checklist to systematically recover access to your security system:

1. Identify your camera or recorder model and brand.
2. Determine if it uses local storage (DVR/NVR) or cloud syncing (smart app).
3. Attempt app-based password recovery via “Forgot Password.”
4. If unsuccessful, locate and use the physical reset button (hold 10–30 seconds).
5. After reset, log in with default credentials (check manual or manufacturer site).
6. Change the password immediately and enable 2FA if available.
7. Reconnect to Wi-Fi and verify camera feeds are active.
8. Document new credentials securely and consider setting up a backup admin account.

Conclusion: Stay Secure, Stay Prepared

Losing access to your home security system doesn’t have to mean starting over. Most manufacturers build in recovery paths—whether through physical resets, email verification, or cloud account tools. The key is knowing your system and acting methodically.

Once you’re back in, take a moment to strengthen your setup. A strong password, regular firmware updates, and organized documentation turn a one-time crisis into a long-term security upgrade. Don’t wait until the next lockout to act. Protect your access now so your cameras continue protecting your home.

💬 Have a password recovery story or tip? Share your experience in the comments below—your insight could help someone regain access tonight.