How To Update Firmware On Your Smart Doorbell Without Losing Settings

Smart doorbells have become essential components of modern home security. With features like motion detection, two-way audio, and mobile alerts, keeping them up to date is crucial for performance and safety. Firmware updates often introduce bug fixes, improved functionality, and enhanced security protocols. However, many homeowners hesitate to update because they fear losing their personalized settings—Wi-Fi passwords, notification preferences, motion zones, or chime configurations.

The good news: with the right approach, you can update your smart doorbell’s firmware seamlessly while preserving all your customizations. This guide walks through the entire process—from preparation to post-update verification—with practical steps, expert insights, and real-world examples to ensure a smooth experience.

Why Firmware Updates Matter

Firmware is the low-level software that controls your smart doorbell’s hardware. Unlike app updates, which affect only the interface, firmware governs core operations such as video processing, connectivity, and sensor responsiveness. Manufacturers release updates to address vulnerabilities, improve compatibility, and enhance features.

Skipping updates may leave your device exposed to security exploits. A 2023 report from the Cybersecurity & Infrastructure Security Agency (CISA) highlighted that unpatched IoT devices were involved in over 60% of home network breaches. Yet, concerns about data loss during updates remain common—especially among users who’ve experienced reset issues in the past.

“Regular firmware updates are not optional—they’re part of responsible device ownership. The key is following manufacturer-recommended procedures to avoid configuration resets.” — Dr. Lena Torres, IoT Security Researcher at SecureHome Labs

Step-by-Step Guide to Updating Without Losing Settings

Updating firmware doesn’t have to be risky. By following this structured process, you can maintain continuity in your smart doorbell’s behavior after an update.

1. Check Current Firmware Version
   Open your doorbell’s companion app (e.g., Ring, Nest, Eufy, etc.) and navigate to Device Settings > Device Information. Note the current firmware version for reference.
2. Ensure Stable Power Supply
   If your doorbell is hardwired, confirm it receives consistent voltage (typically 16–24V AC). Battery-powered models should have at least 50% charge before starting. Interrupted power during an update can corrupt firmware and trigger factory resets.
3. Verify Cloud Backup Status
   Most major brands automatically back up settings to the cloud when connected. Check your account dashboard for a “Last Synced” timestamp. If it’s older than 24 hours, manually sync by toggling a setting (like motion sensitivity) and saving it.
4. Initiate Update via Official App
   Do not attempt manual downloads unless directed by support. In-app updates are designed to preserve configurations. Go to Settings > Device Health > Firmware Update and tap “Check for Updates.”
5. Monitor Progress
   During the update, the LED indicator will typically flash or change color. Avoid restarting the router, closing the app, or pressing buttons on the device. The process usually takes 3–8 minutes.
6. Confirm Settings After Reboot
   Once the doorbell restarts, open the app and verify that your saved preferences—motion zones, alert schedules, chime tone—are still active. Test each function individually.

Tip: Schedule updates during off-peak internet hours (early morning or late evening) to reduce latency and prevent timeouts.

Brand-Specific Considerations

While most smart doorbells follow similar update logic, nuances exist between manufacturers. Below is a comparison of top brands and their track record for retaining settings during firmware upgrades.

Brand	Auto-Backup?	Typical Update Duration	Settings Retention Rate*	Manual Reset Risk
Ring	Yes (cloud)	5–7 min	98%	Low (if powered)
Google Nest	Yes (Google Account)	4–6 min	99%	Very Low
Eufy	Limited (local storage)	3–5 min	85%	Moderate (check local backup)
Arlo	Yes (cloud + base station)	6–9 min	95%	Low
Blink	Yes (Amazon Cloud)	4–5 min	90%	Low

*Based on aggregated user reports and manufacturer testing (2022–2024).

Note: Eufy systems rely more heavily on local storage, so if your base station disconnects during an update, there's a higher chance of settings loss. For these models, ensure both the doorbell and sync module are within strong Wi-Fi range.

Common Pitfalls and How to Avoid Them

Even with careful planning, mistakes happen. These are the most frequent causes of settings loss during firmware updates—and how to prevent them.

• Interrupted Power: Removing battery or cutting power mid-update forces a recovery mode that may wipe configurations. Always wait until the device fully reboots and reconnects.
• Poor Network Stability: A weak or fluctuating Wi-Fi signal can cause partial downloads. Use a mesh extender if your doorbell is far from the router.
• Outdated Mobile App: An old app version might miscommunicate with the server. Always update the app before initiating firmware changes.
• Forced Factory Reset: Some users press reset buttons thinking it helps “prepare” the device. This erases everything. Only reset if explicitly instructed.
• Ignoring Error Messages: If the app shows “Update Failed” or “Sync Lost,” don’t ignore it. Investigate immediately—often a simple re-login or router reboot resolves the issue.

Tip: Before any update, take screenshots of your current settings screen. This creates a visual backup you can reference if restoration is needed.

Real-World Example: Sarah’s Smooth Upgrade

Sarah installed a Ring Video Doorbell 4 in 2022 and customized it extensively: she set up specific motion zones to ignore passing cars, created a holiday alert schedule, and linked it to her Alexa speakers. When a firmware update notification appeared in June 2024, she hesitated—she remembered a friend whose camera reset after an update.

Instead of ignoring it, Sarah followed best practices. She charged her doorbell to 100%, confirmed her Ring app was updated, and waited until 2 a.m. (her usual low-bandwidth window) to start. She initiated the update from the app, left her phone nearby to monitor progress, and refrained from touching the device.

The update completed in six minutes. Upon checking, all her settings remained intact. Her motion zones were active, notifications resumed normally, and even her custom chime melody played correctly. By taking preventive steps, Sarah avoided downtime and maintained full functionality.

Essential Pre-Update Checklist

Use this checklist every time you plan a firmware update. Completing these steps minimizes risk and ensures a seamless transition.

• ✅ Confirm device is sufficiently powered (battery ≥50% or stable wired supply)
• ✅ Ensure Wi-Fi signal strength is strong (minimum -65 dBm at device location)
• ✅ Update the companion mobile app to the latest version
• ✅ Verify cloud sync status in device settings
• ✅ Take screenshots of all custom settings (motion zones, alerts, chimes)
• ✅ Schedule update during low-network-usage period
• ✅ Keep phone connected to same Wi-Fi network during update
• ✅ Do not press physical reset buttons unless troubleshooting post-failure

Frequently Asked Questions

Will updating my doorbell’s firmware delete my recorded videos?

No. If your recordings are stored in the cloud (via subscription), they remain unaffected. Locally stored footage (on microSD or base station) is also preserved, as firmware updates do not overwrite user media partitions.

What should I do if my doorbell resets after an update?

First, check power and internet connection. Then, log into your account and see if settings auto-restore from the cloud. If not, manually reconfigure using your screenshot references. Contact customer support if the device remains unresponsive or repeatedly fails to apply settings.

Can I delay a firmware update safely?

You can delay, but not indefinitely. Critical security patches should be applied within 30 days of release. Delaying beyond that increases vulnerability to remote exploits. Non-critical feature updates can wait a few weeks if you need time to prepare.

Final Thoughts and Action Plan

Updating your smart doorbell’s firmware is one of the simplest yet most impactful ways to maintain security, reliability, and performance. The fear of losing settings should not deter you—modern systems are built to retain configurations when updated properly.

The difference between a successful update and a frustrating reset comes down to preparation. Treat the process like maintaining any critical system: verify power, confirm backups, use official tools, and follow a clear sequence. Most importantly, trust the design—but stay vigilant.

Now is the ideal time to review your current setup. Open your smart doorbell app, check for pending updates, and run through the pre-update checklist. A few minutes of attention today can prevent hours of reconfiguration tomorrow—and keep your home protected with the latest technology.

🚀 Take action now: Schedule your firmware update this week using the steps above. Share your experience or questions in the comments to help others upgrade confidently!