Types of Soft Swirl Ice Cream Machines
A soft swirl ice cream machine, commonly used for producing soft serve, frozen yogurt, or gelato-style desserts, is engineered to create a light, airy, and creamy frozen treat. These machines work by simultaneously freezing and continuously churning the dessert mixture, which incorporates air (a process known as overrun) to achieve a smooth, fluffy texture. The result is a soft, scoopable product that can be elegantly swirled into cones or cups and served immediately—no hardening phase required.
Modern soft serve machines are widely used in ice cream shops, dessert parlors, restaurants, and mobile food trucks due to their efficiency and consistent output. While designs may vary, all soft swirl machines rely on the same core principle: controlled freezing with constant agitation to prevent ice crystal formation and maintain a velvety mouthfeel.
The primary distinction between models lies in their cooling system. Based on this, soft swirl ice cream machines are categorized into two main types:
Air-Cooled Machines
These units use ambient air to dissipate heat from the refrigeration system. A built-in fan draws room air over condenser coils to cool the refrigerant, which then freezes the ice cream mixture.
Advantages
- Easy and quick installation—no plumbing required
- Lower operating costs and improved energy efficiency
- Ideal for indoor environments with stable, moderate temperatures
- Less maintenance due to simpler design
- Cost-effective for small to medium businesses
Limitations
- Performance drops in high ambient temperatures (above 80°F/27°C)
- Requires adequate ventilation and space around the unit for airflow
- May struggle to maintain consistency during peak hours in hot climates
- Can increase room temperature, affecting kitchen comfort
Best for: Cafés, indoor kiosks, cooler climates, and establishments with limited plumbing access
Water-Cooled Machines
These machines use a continuous flow of cold water through a heat exchanger to cool the condenser. This method efficiently removes heat from the refrigeration system, allowing for rapid and consistent freezing.
Advantages
- Superior cooling performance, especially in hot or humid environments
- Consistent product quality even under heavy usage
- Does not emit hot air, making it suitable for tightly enclosed spaces
- Operates more quietly than air-cooled models
- Longer lifespan due to reduced thermal stress on components
Limitations
- Requires a continuous water supply and proper drainage system
- Higher water consumption increases utility costs
- More complex installation involving plumbing connections
- Generally more expensive to purchase and maintain
- Not ideal for locations with water restrictions or high water costs
Best for: High-volume operations, hot climates, commercial kitchens, and outdoor food trucks in warm regions
| Cooling Type | Energy Efficiency | Cooling Performance | Installation Complexity | Best Environment |
|---|---|---|---|---|
| Air-Cooled | High | Good (in moderate temps) | Low – plug and play | Indoor, climate-controlled spaces |
| Water-Cooled | Medium – higher water use | Excellent – consistent in heat | High – requires plumbing | Hot climates, high-traffic areas |
Expert Tip: When choosing between air-cooled and water-cooled machines, consider your local climate and kitchen setup. In hot regions, a water-cooled unit will deliver more reliable performance, while air-cooled models are better suited for cooler, well-ventilated areas. Always ensure proper clearance around air-cooled units and use a water regulator for water-cooled systems to prevent leaks and pressure damage.
Features and Functions of Soft Swirl Ice Cream Machines
Modern soft swirl ice cream machines are engineered with advanced technology and innovative features that enhance operational efficiency, product quality, and customer satisfaction. These machines not only streamline production but also open up creative possibilities for flavor combinations, customization, and dietary transparency. Whether used in commercial parlors, restaurants, or mobile dessert carts, understanding their key functions can help operators maximize output and appeal to a diverse clientele.
Advanced Features That Enhance Performance and Creativity
Multiple Flavor Ports
High-end soft serve machines often feature dual or triple flavor dispensing ports, each connected to its own independent freezing cylinder. This design allows operators to produce different ice cream bases—such as vanilla, chocolate, or fruit-based sorbets—simultaneously without cross-contamination.
The real advantage lies in creating signature "swirl" combinations, where two contrasting or complementary flavors are dispensed together into a single cone or cup, producing a visually appealing and deliciously balanced treat. For example, pairing rich chocolate with tart raspberry or combining cookies and cream with mint offers customers unique tasting experiences that differentiate your brand.
Flavor Coiling Technology
Flavor coiling is a cutting-edge feature that enables the soft serve to wrap evenly around a central core as it dispenses. This controlled spiral application ensures consistent texture and portion control while enhancing presentation.
Beyond aesthetics, this technology improves structural integrity—ideal when stacking desserts or serving in delicate waffle cones. The cooled core helps maintain the ice cream’s shape during service, reducing melting and improving shelf life during peak hours. It also allows for precise layering when creating multi-tiered desserts or specialty sundaes.
Mix Pumps for Consistent Texture
Soft serve machines equipped with mix pumps deliver the liquid ice cream base from storage containers directly into the freezing cylinder under controlled pressure. This ensures a steady flow and thorough blending of ingredients before freezing, eliminating inconsistencies caused by manual pouring or gravity-fed systems.
The result is a denser, smoother, and more uniform texture—critical for achieving that signature creamy mouthfeel. Additionally, pump systems support continuous operation, making them ideal for high-volume environments like amusement parks or busy retail locations. Many models allow switching between different mix tanks, enabling seamless transitions between flavors throughout the day.
Touchscreen Controls & Digital Interfaces
Modern soft serve machines come with intuitive touchscreen displays (LCD or LED) that centralize control over all operational parameters. Operators can adjust settings such as freezing temperature, dispensing speed, hardness level, and flavor selection with just a few taps.
These interfaces often include programmable recipes, usage tracking, and diagnostic alerts, helping maintain consistency across shifts. Some advanced models even support remote monitoring via Wi-Fi, allowing managers to receive maintenance notifications or track inventory usage in real time. User-friendly navigation reduces training time and minimizes human error.
Self-Cleaning Function
Hygiene is paramount in food service, and self-cleaning systems significantly reduce labor and downtime. After service, operators can initiate an automated cleaning cycle that flushes the freezing cylinders, valves, and dispensing nozzles with hot, detergent-infused water.
This process removes residual dairy and sugar buildup, minimizing the risk of bacterial growth and cross-flavor contamination. Most systems include rinse, wash, and sanitize phases, ensuring compliance with health regulations. Regular use of the self-clean function extends the machine’s lifespan and maintains optimal performance without requiring disassembly.
Nutritional Calculator
As consumers become more health-conscious, nutritional transparency is a valuable selling point. Integrated nutritional calculators estimate key dietary information—such as calories, fat content, sugar levels, and protein—based on the selected mix and serving size.
This data can be displayed on digital menus, printed on receipts, or shared upon request, empowering customers to make informed choices. Some systems sync with cloud-based databases to update nutritional profiles automatically when new mixes are introduced. This feature is especially useful for serving children, diabetics, or those on specific diets.
Eco-Friendly and Energy-Efficient Design
| Feature | Primary Benefit | Ideal For |
|---|---|---|
| Multiple Flavor Ports | Enables swirl combinations and dual-flavor service | Boutique parlors, branded chains, seasonal promotions |
| Mix Pumps | Ensures consistent texture and continuous operation | High-traffic venues, drive-thrus, festivals |
| Touchscreen Controls | Improves precision, ease of use, and diagnostics | Multi-location businesses, automated kiosks |
| Self-Cleaning System | Reduces labor, prevents contamination, ensures hygiene | All commercial settings, health-compliant operations |
| Nutritional Calculator | Supports dietary transparency and customer trust | Health-focused brands, schools, wellness cafes |
| Energy-Efficient Design | Lowers operating costs and environmental impact | Sustainable businesses, green-certified establishments |
Important: To get the most out of your soft swirl ice cream machine, always follow the manufacturer’s operating and maintenance guidelines. Neglecting routine cleaning, using incorrect mixes, or ignoring error alerts can lead to poor product quality, increased downtime, or costly repairs. Regular training for staff and scheduled servicing will ensure long-term reliability, food safety compliance, and peak performance during busy periods.
Market Overview & Key Application Scenarios for Soft Serve Ice Cream Machines
The global soft serve ice cream machine market is projected to grow significantly, rising from USD 884 million in 2023 to an estimated USD 1.470 billion by 2030—a compound annual growth rate (CAGR) of 8.40% over the forecast period (2023–2030).
This robust expansion is driven by multiple interrelated factors, including the rising popularity of artisanal and customizable frozen desserts, increased demand for innovative flavor experiences, and the broader trend toward premiumization in food and beverage offerings. Additionally, evolving consumer preferences for healthier indulgences—such as low-calorie, reduced-fat, and dairy-free soft serve options—are fueling innovation in both product formulation and machine technology. As a result, soft serve machines are no longer limited to traditional dessert outlets but have become versatile assets across diverse industries.
Restaurants
From fast food chains to upscale dining establishments, soft serve ice cream has become a staple dessert offering. Its ability to deliver consistent quality, quick service, and high customer appeal makes it an ideal fit for various restaurant models.
- Fast food chains use soft serve to offer value-added desserts like cones, cups, and signature sundaes
- Casual dining restaurants feature soft serve as part of seasonal menus or kids’ meal promotions
- Upscale eateries incorporate house-made soft serve with gourmet toppings and pairing concepts (e.g., balsamic reduction, sea salt caramel)
Trend Insight: Integration with digital kiosks allows for personalized soft serve orders, enhancing customer experience.
Cafes & Bakeries
Soft serve machines are increasingly common in coffee shops and patisseries, where they complement existing pastry and beverage offerings with a refreshing, creamy treat.
- Cafes pair soft serve with espresso-based desserts (e.g., affogato) to elevate their after-meal menu
- Bakeries use soft serve in layered desserts such as ice cream cakes, parfaits, and filled pastries
- Seasonal flavors (e.g., matcha, lavender honey) align with artisanal branding and attract social media attention
Innovation Tip: Dual-flavor machines enable creative combinations (vanilla-chocolate twist) without cross-contamination.
Ice Cream Shops
For dedicated ice cream parlors, soft serve machines are a core component of the business model, offering operational efficiency and high customization potential.
- Wide variety of rotating flavors (seasonal, regional, themed) keeps customers engaged and returning
- Self-serve soft serve stations allow patrons to control portion size and topping selection, improving perceived value
- High-capacity machines support peak-hour demand during summer months and special events
Customer Engagement: Interactive topping bars and digital flavor displays increase average ticket size.
Amusement Parks & Fairs
Leisure and entertainment venues rely on soft serve as a convenient, crowd-pleasing snack that complements the overall guest experience.
- Quick dispensing makes soft serve ideal for high-traffic areas with short dwell times
- Iconic swirl cones serve as both a treat and a visual branding element
- Durable, commercial-grade machines withstand extended operating hours and outdoor conditions
Operational Advantage: Low maintenance and automated freezing systems reduce labor costs.
Retail Brands & Home Use
Major food brands now offer pre-packaged soft serve mix in cartons, pouches, or frozen blocks designed for home-use machines, expanding market reach beyond commercial settings.
- Convenient, ready-to-freeze mixes appeal to families and dessert enthusiasts
- Branded collaborations (e.g., Ben & Jerry’s, Häagen-Dazs) bring premium quality into homes
- Smart home-compatible machines allow app-based flavor control and scheduling
Growth Driver: The rise of "at-home experiences" post-pandemic continues to boost demand for consumer-grade soft serve systems.
Healthcare Facilities
Hospitals, rehabilitation centers, and long-term care facilities utilize soft serve machines to provide palatable, nutrient-rich options for patients with specific dietary requirements.
- Low-fat, high-protein, or lactose-free formulations support medical nutrition needs
- Soft texture is ideal for patients with swallowing difficulties or post-surgical diets
- Positive sensory experience improves morale and encourages calorie intake
Clinical Benefit: Soft serve can be fortified with vitamins, probiotics, or protein supplements for therapeutic use.
Food Trucks & Mobile Vendors
The mobile food revolution has embraced soft serve as a high-margin, portable dessert option that attracts foot traffic and enhances brand identity.
- Compact, energy-efficient machines fit seamlessly into limited kitchen spaces
- Eye-catching swirls and creative toppings make for Instagram-worthy offerings
- Can be paired with other street food items (e.g., churros, waffles) for combo menus
Mobility Edge: Battery-powered or propane-compatible units enable operation in off-grid locations.
Educational & Corporate Settings
Schools, universities, and corporate cafeterias are adopting soft serve as a popular treat during breaks, events, and campus activities.
- Student unions and break rooms use soft serve to boost satisfaction and engagement
- Custom branding (e.g., school colors, mascots) enhances community spirit
- Healthy variants (low sugar, plant-based) align with institutional wellness programs
Usage Pattern: Peak demand occurs during after-school hours, lunch breaks, and special events.
Strategic Insight: The versatility of soft serve machines makes them a cross-industry asset. Businesses looking to diversify their menu or enhance customer experience should consider integrating soft serve—not just as a dessert, but as a platform for innovation, branding, and revenue growth. Whether targeting mass appeal or niche markets (e.g., health-conscious consumers, premium indulgence seekers), the right machine and mix strategy can deliver strong ROI.
| Application Sector | Key Machine Requirements | Popular Flavors | Primary Consumer Benefit |
|---|---|---|---|
| Restaurants | Compact, easy-clean, single/dual flavor | Vanilla, Chocolate, Swirl | Quick service, consistent quality |
| Cafes/Bakeries | Dual-flavor, programmable dispensing | Vanilla, Matcha, Seasonal Specials | Menu versatility, premium pairing |
| Ice Cream Shops | High-capacity, multi-flavor, self-serve | Rotating gourmet flavors + toppings | Customization, experiential dining |
| Amusement Parks | Durable, weather-resistant, fast dispensing | Swirl, Fruit Swirls | Convenience, nostalgic appeal |
| Home Use (Retail) | Small footprint, user-friendly interface | Vanilla, Chocolate, Pre-flavored mixes | At-home indulgence, family enjoyment |
| Healthcare Facilities | Hygienic, easy-to-sanitize, low-fat compatible | Vanilla, Strawberry, Fortified variants | Nutritional support, patient comfort |
Emerging Trends Shaping Future Adoption
- Sustainability: Energy-efficient models with eco-friendly refrigerants are gaining preference among environmentally conscious operators.
- Digital Integration: IoT-enabled machines offer remote monitoring, predictive maintenance, and real-time sales analytics.
- Plant-Based Demand: Growth in vegan and dairy-free diets is driving development of soft serve machines optimized for non-dairy bases (coconut, almond, oat).
- Flavor Innovation: Limited-edition collaborations (e.g., with craft breweries or dessert brands) create buzz and drive repeat visits.
- Compact Commercial Units: Space-saving designs are enabling soft serve presence in convenience stores, gas stations, and vending environments.
How to Choose the Best Soft Swirl Ice Cream Machine
Selecting the right soft swirl ice cream machine is crucial for any dessert business aiming to deliver consistent quality, high output, and customer satisfaction. Whether you're opening a small kiosk or managing a high-traffic ice cream parlor, understanding the key features and operational requirements of soft serve machines will help you make an informed decision. This guide breaks down the most important factors to consider when purchasing a soft swirl ice cream machine.
Important Note: A soft serve machine is a long-term investment. Choosing the wrong model can lead to increased operating costs, frequent breakdowns, and inconsistent product quality. Take time to assess your business needs before making a purchase.
Key Factors to Consider When Choosing a Soft Swirl Ice Cream Machine
- Production Capacity
Production capacity is one of the most critical factors when selecting a soft serve machine. It determines how much ice cream the machine can produce per hour, directly impacting your ability to serve customers during peak hours.
Small cafes, kiosks, or low-traffic locations may only need a machine with a capacity of 5–10 liters per hour. These compact models are ideal for limited spaces and lower demand.
In contrast, busy ice cream parlors, restaurants, or food trucks serving large crowds should opt for machines capable of producing 20 liters per hour or more. High-capacity models often feature dual or triple cylinders, allowing for multiple flavors and faster recovery times between servings.
Tip: Estimate your peak-hour sales volume and choose a machine that can comfortably exceed that output to avoid delays during rush periods.
- Types of Mixes and Flavor Flexibility
Not all soft serve machines are compatible with the same types of ice cream mixes. Some models are designed specifically for liquid pre-mixes, while others can handle both liquid and powdered bases. Understanding your mix options ensures you can create the flavors your customers love.
Advanced machines offer multi-mix compatibility, allowing you to switch between dairy, non-dairy, low-fat, or organic bases. This versatility is ideal for businesses catering to diverse dietary preferences such as vegan, lactose-intolerant, or health-conscious customers.
Additionally, dual- or triple-flavor machines let you serve popular combinations like vanilla, chocolate, and swirl simultaneously. Ensure the machine you choose aligns with your menu strategy and target market.
- Power and Energy Efficiency
Soft swirl ice cream machines are energy-intensive appliances, and their power consumption can significantly affect your operating costs. While most standard models run on 110V or 220V power, high-output machines may require dedicated circuits.
Machines with multi-compressor systems tend to consume more electricity but offer superior cooling performance and reliability—ideal for continuous operation. On the other hand, single-compressor units are more energy-efficient and suitable for moderate usage.
Look for models with energy-saving features such as automatic shut-off, variable speed compressors, and insulated cylinders. These technologies reduce power consumption without compromising performance, helping lower utility bills over time.
- Cooling System: Air-Cooled vs. Water-Cooled
The cooling system plays a vital role in maintaining consistent texture and quality in soft serve ice cream. There are two main types: air-cooled and water-cooled.
Air-cooled machines use fans to dissipate heat and are more common due to their lower cost and easier installation. However, they are less efficient in hot or poorly ventilated environments and may struggle during prolonged use.
Water-cooled machines use a continuous flow of water to regulate temperature, making them more effective in high-heat climates or busy kitchens. They operate more quietly and maintain stable freezing temperatures, resulting in smoother, creamier ice cream. However, they require a water line and may increase water bills.
Recommendation: Choose water-cooled systems for high-volume operations in warm climates, and air-cooled models for smaller setups with adequate ventilation.
- Maintenance and Cleaning Requirements
Regular cleaning is essential to prevent bacterial growth, maintain flavor purity, and extend the machine’s lifespan. Machines that are difficult to disassemble or have hard-to-reach parts can increase labor time and reduce daily output.
Look for models with auto-clean functions, removable components, and smooth internal surfaces that resist buildup. Some advanced machines feature CIP (Clean-in-Place) systems that automate the cleaning process, reducing downtime and human error.
A poorly maintained machine can lead to off-flavors, inconsistent texture, and costly repairs. Always follow the manufacturer’s cleaning schedule and use approved cleaning agents to protect seals and internal components.
Pro Tip: Train staff on proper cleaning procedures and keep a maintenance log to track service intervals and performance issues.
| Feature | Ideal For | Considerations | Recommended Models |
|---|---|---|---|
| 5–10 L/hr Capacity | Small kiosks, cafes, low-traffic areas | Limited flavor options, slower recovery | Single-flavor air-cooled units |
| 15–20+ L/hr Capacity | Bistros, parlors, food trucks | Higher power/water needs, larger footprint | Dual-flavor water-cooled systems |
| Liquid & Powder Mix Support | Variety-focused or specialty menus | Requires precise mix calibration | Machines with adjustable viscosity control |
| Water-Cooled System | Hot climates, high-volume venues | Needs water line, higher utility cost | Commercial-grade compressors with CIP |
| Auto-Clean Function | Businesses with limited staff time | Higher initial cost | Smart-enabled or CIP-equipped models |
Expert Tip: Before finalizing your purchase, request a demo unit or visit a supplier to test the machine in person. Observe the dispensing consistency, ease of cleaning, noise level, and overall build quality. Real-world testing can reveal issues not apparent in product specifications.
Additional Buying Tips
- Check warranty terms—look for at least a 1-year comprehensive warranty covering parts and labor.
- Ensure local technician support is available for repairs and servicing.
- Verify voltage requirements match your kitchen’s electrical setup.
- Consider future scalability—can the machine be upgraded or expanded?
- Read customer reviews and industry ratings for reliability and performance feedback.
Choosing the right soft swirl ice cream machine involves balancing performance, cost, and operational needs. By carefully evaluating production capacity, mix compatibility, energy use, cooling type, and maintenance demands, you can select a machine that delivers delicious, consistent soft serve while supporting your business goals. Remember, the best machine is not always the most expensive one—it's the one that fits your unique operation perfectly.
Soft Swirl Ice Cream Machine: Frequently Asked Questions
Creating a variety of soft serve flavors is one of the most appealing features of a soft swirl ice cream machine. This is typically achieved through the use of multiple flavor tanks or cylinders, each holding a different base mix. These bases can be customized in several ways:
- Flavor Infusion: Vanilla, chocolate, strawberry, or specialty bases can be enhanced with syrups, fruit purees, or extracts to create unique taste profiles.
- Dietary Variants: Machines can dispense lactose-free, dairy-free, or vegan soft serve by using alternative bases made from almond milk, oat milk, or coconut milk.
- Swirl Combinations: Dual-dispense machines allow customers to mix two flavors (e.g., vanilla and chocolate) in a single cone or cup for a marbled effect.
- Adjustable Settings: Different base mixes may require specific freezing temperatures or dasher speeds. Always refer to the manufacturer’s guidelines to optimize texture and consistency for each flavor.
Proper labeling and cleaning between flavor changes help prevent cross-contamination and ensure consistent quality across all offerings.
While both soft serve and traditional ice cream are beloved frozen desserts, they differ significantly in composition, texture, and production process:
| Feature | Soft Serve | Traditional Ice Cream |
|---|---|---|
| Butterfat Content | 3–6% (lower fat) | 10–18% (higher fat) |
| Air Content (Overrun) | 35–45% air whipped in during freezing | 20–25% air, resulting in a denser product |
| Freezing Process | Frozen rapidly in a machine; served immediately | Batches are churned and hardened in a freezer before serving |
| Texture & Mouthfeel | Light, creamy, and smooth with a melt-in-the-mouth quality | Rich, dense, and firm |
| Serving Temperature | 33–44°F (slightly warmer) | Below 20°F (much colder) |
The faster freezing process of soft serve produces smaller ice crystals, contributing to its silky texture. Additionally, soft serve is typically served fresh from the machine, making it ideal for self-service or high-volume environments like fairs, restaurants, and dessert shops.
The refrigeration system is a critical component of any soft swirl ice cream machine, responsible for maintaining the precise temperature needed for optimal soft serve consistency and food safety. Its primary functions include:
- Controlled Freezing: The system cools the freezing cylinder to between 22°F and 32°F, allowing the liquid mix to freeze gradually while being agitated by the dasher.
- Temperature Stability: Consistent refrigeration prevents the product from melting or over-freezing, ensuring a uniform texture throughout service.
- Food Safety: Keeping the mix at safe temperatures (below 40°F) reduces the risk of bacterial growth, especially important when machines operate for extended periods.
- Ready-to-Serve Quality: A properly functioning refrigeration system ensures that soft serve remains at the ideal dispensing viscosity—neither too hard nor too runny.
Regular maintenance, including checking coolant levels and cleaning condenser coils, is essential to keep the refrigeration system running efficiently and prolong the machine’s lifespan.
The ideal serving temperature for soft serve is between 33°F and 44°F. This narrow range is crucial for achieving the perfect balance of texture, flow, and taste:
- Below 33°F: The soft serve becomes too thick and icy, making it difficult to dispense and potentially damaging the machine’s auger or motor.
- Above 44°F: The product becomes too soft or runny, losing its shape quickly and creating a poor customer experience.
- Optimal Range (33–44°F): Ensures a smooth, creamy texture that flows easily from the nozzle and holds its swirl pattern in a cone or cup.
Most commercial machines have built-in thermostats and digital displays to monitor and adjust the temperature in real time. Operators should check these settings regularly, especially during peak hours or in warm environments, to maintain consistent quality.
For both hygiene and performance, a soft swirl ice cream machine should be cleaned after every use or at the end of each operating day. Daily cleaning is essential to:
- Prevent Bacterial Growth: Residual dairy and sugar create an ideal environment for mold and harmful bacteria like Listeria or Salmonella.
- Maintain Flavor Purity: Leftover mix can spoil or cross-contaminate future batches, affecting taste and aroma.
- Ensure Smooth Operation: Buildup of dried mix can clog lines, impair dasher movement, and reduce freezing efficiency.
- Extend Machine Life: Regular cleaning prevents corrosion and wear on internal components.
Cleaning Procedure:
- Disassemble removable parts (nozzles, dasher, cylinder cover).
- Wash with warm, soapy water using a non-abrasive sponge or brush.
- Rinse thoroughly and sanitize with a food-safe sanitizer.
- Wipe down exterior surfaces and gaskets.
- Reassemble only when completely dry.
In addition to daily cleaning, most manufacturers recommend a more thorough weekly or bi-weekly deep clean involving chemical sanitization and inspection of seals and motors. Always follow the specific cleaning instructions provided in your machine’s user manual to ensure compliance with health codes and warranty requirements.








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