Switching From Vivint To Simplisafe What Are People Saying About The Change

Home security is personal. It’s not just about cameras and sensors—it’s about trust, reliability, and peace of mind. For many homeowners currently using Vivint, a shift toward SimpliSafe has become a growing trend. Whether driven by cost, contract frustration, or a desire for more control, users are increasingly making the switch. But what are they actually saying about the experience? From installation quirks to customer service differences, real-world feedback reveals both wins and warnings.

Why People Are Leaving Vivint

Vivint has long been known for its professional installations, smart home integrations, and robust monitoring services. However, its business model—centered around long-term contracts, high upfront costs, and monthly fees—has left some customers feeling locked in and overcharged.

Many users report dissatisfaction with:

• Auto-renewal clauses that extend contracts without clear notice
• High cancellation fees (often $300–$500)
• Limited portability when moving homes
• Aggressive sales tactics during initial setup

One homeowner from Colorado shared: “I loved the system at first, but after two years, I realized I’d paid over $2,000 in monitoring alone. When I tried to cancel, they offered me discounts only if I extended my contract another three years. That’s when I started looking elsewhere.”

Tip: Before canceling any monitored security system, review your contract terms carefully—especially early termination fees and equipment ownership.

What Users Like About SimpliSafe

SimpliSafe stands out for its DIY approach, transparent pricing, and no-contract flexibility. These features resonate strongly with former Vivint users seeking freedom and affordability.

Key advantages frequently mentioned include:

• No contracts: Month-to-month monitoring plans allow users to pause or cancel anytime.
• Lower upfront costs: Starter kits begin under $300, compared to Vivint’s typical $500+ installation packages.
• Easy self-installation: Most users report having their system up and running in under an hour.
• Portable systems: SimpliSafe equipment can be taken when moving—ideal for renters or relocating families.

“I moved across state lines last year,” said a Texas-based user. “With Vivint, I would’ve had to pay to transfer service or lose my equipment. With SimpliSafe, I just packed it up and reinstalled it in my new place. No questions asked.”

“SimpliSafe gives you control back. You own your gear, choose your plan, and aren’t trapped by fine print.” — Mark Tran, Home Security Analyst at SafeTech Review

Comparison: Vivint vs. SimpliSafe

Feature	Vivint	SimpliSafe
Installation	Professional-only (paid)	DIY (free)
Contracts	Typically 36 months	No contract required
Monitoring Cost (Basic)	$35–$45/month	$20–$25/month
Equipment Ownership	Rental until contract ends	Owned immediately
Smart Home Integration	Strong (Google, Alexa, Apple HomeKit)	Limited (Alexa & Google Assistant only)
Customer Support Access	24/7 phone support	Email/chat; limited phone
Moving Flexibility	Transfer fee or forfeit	Take it with you

The table highlights a fundamental difference: Vivint offers convenience and integration at a premium price and commitment, while SimpliSafe prioritizes accessibility and autonomy—even if it means fewer bells and whistles.

Challenges Users Face When Switching

Despite the benefits, transitioning from Vivint to SimpliSafe isn’t always seamless. Some common hurdles include:

• Disarming and disconnecting Vivint: If monitored, users must formally cancel service to avoid false alarms or continued billing.
• Removing hardwired components: Some Vivint systems integrate with door/window contacts that require patching walls or replacing trim.
• Adjusting to DIY monitoring: Former Vivint users used to professional monitoring may feel uneasy relying on self-monitoring initially.
• Learning a new app interface: SimpliSafe’s mobile app is functional but less polished than Vivint’s.

A Florida retiree noted: “I didn’t realize how much I relied on Vivint’s automation features until they were gone. Setting up routines in SimpliSafe took some trial and error.”

Step-by-Step: How to Switch Smoothly

1. Review your Vivint contract: Check cancellation policies and termination fees.
2. Contact Vivint to cancel: Request written confirmation of service termination.
3. Deactivate the system: Follow Vivint’s instructions to safely disarm and disconnect.
4. Purchase a SimpliSafe starter kit: Choose based on home size and desired features (indoor/outdoor cameras, entry sensors).
5. Install and test: Mount base station, connect sensors, and run system tests via the app.
6. Set up monitoring plan: Select self-monitoring or professional monitoring ($20–$30/month).
7. Dispose of old equipment responsibly: Recycle Vivint gear if not reusable.

Tip: Test all SimpliSafe sensors within the first 30 days. The company offers a full refund if you’re not satisfied.

Real User Experience: A Case Study

Jamie L., a homeowner in Portland, OR, used Vivint for four years before deciding to switch. Her motivation? A sudden 20% rate increase on her monitoring plan and difficulty reaching customer support during a power outage.

After researching alternatives, she chose SimpliSafe’s “Complete Security System” for $489. She canceled her Vivint service (paying a $350 early termination fee), deactivated the panel, and installed SimpliSafe over a weekend.

“The first night, I forgot to arm the system,” she admitted. “But after a week, I got the hang of the app. Now I love that I’m not locked into anything. I even added outdoor cameras myself.”

Her only regret? Losing voice control with Apple HomeKit. “I miss saying ‘Hey Siri, arm the house,’ but honestly, the $150 annual savings makes up for it.”

Frequently Asked Questions

Can I reuse my Vivint sensors with SimpliSafe?

No. Vivint uses proprietary wireless protocols, and its sensors are not compatible with SimpliSafe. You’ll need to install new equipment.

Will switching affect my home insurance discount?

Not necessarily. Most insurers accept SimpliSafe as a qualifying monitored system. Provide your new monitoring certificate to your provider to maintain eligibility.

Is SimpliSafe as reliable as Vivint for emergency response?

SimpliSafe’s professional monitoring includes police, fire, and medical dispatch and operates 24/7. While response coordination is automated, third-party reviews show comparable dispatch times to major providers, including Vivint.

Final Thoughts: Is the Switch Worth It?

The shift from Vivint to SimpliSafe reflects a broader trend: consumers demanding transparency, flexibility, and value in home security. While Vivint excels in integration and hands-off service, SimpliSafe wins on cost, ownership, and freedom.

People who prioritize control and affordability tend to praise the move. Those deeply embedded in smart home ecosystems may find trade-offs in functionality. Ultimately, the decision hinges on what you value most—convenience and integration, or independence and simplicity.

🚀 Ready to take back control of your home security? Evaluate your current plan, compare total costs, and consider trying SimpliSafe risk-free. Your wallet—and your peace of mind—might thank you.