⭐ Customer Reviews and Testimonials

Authentic User Feedback

💆‍♀️ Home Hair Care Enthusiast

⭐⭐⭐⭐⭐ Jessica Lin - Frequent User of Natural Hair Products
"I’ve been using the EBUG Factory Polygonum Multiflorum Shampoo and Conditioner for over 5 months now, and my hair has never felt healthier. I was struggling with dryness and an itchy scalp, but this herbal formula has completely transformed my routine. The scent is earthy and calming—no synthetic perfumes here. After just three weeks, I noticed less breakage and more shine. As someone who avoids silicones, I appreciate how lightweight and residue-free it feels. Definitely my go-to now."

Purchase Date: October 2024 | Usage Period: 7 months

👩‍🦳 Color-Treated Hair User

⭐⭐⭐⭐☆ Marcus Reed - Salon Client & At-Home Care Advocate
"I started using the Advanced Model of this shampoo and conditioner set about 4 months ago after my stylist recommended a switch to more natural products. My color-treated hair tends to get brittle, but the amino acid and keratin blend in this formula has made a noticeable difference in softness and manageability. It doesn’t strip my color, which is a huge win. My only note is that I need to use a bit more conditioner than I’m used to for full detangling, but that’s minor. Great for maintaining healthy hair between salon visits."

Purchase Date: February 2025 | Usage Period: 4 months

👨‍🦲 Sensitive Scalp Sufferer

⭐⭐⭐⭐⭐ Dr. Elena Torres - Dermatology Patient & Natural Product Advocate
"As someone with a history of seborrheic dermatitis, finding a shampoo that doesn’t irritate my scalp has been a challenge. I’ve tried countless 'anti-dandruff' brands—many were too harsh. This herbal conditioner and shampoo combo, especially the Pro Model, has been a game-changer. The Polygonum multiflorum and ginger extracts seem to soothe inflammation without drying. After 6 months of consistent use, dandruff flare-ups have reduced significantly. CPNP certification gave me confidence in its safety, and I love that it’s vegan and cruelty-free. A rare find for sensitive scalps."

Purchase Date: August 2024 | Usage Period: 8 months

🌿 Eco-Conscious Consumer

⭐⭐⭐⭐⭐ Naomi Patel - Zero-Waste Lifestyle Blogger
"I’ve been on the hunt for a truly ethical, high-performance hair care set for years. The EBUG Factory’s silicone-free, cruelty-free, and plant-powered formula exceeded my expectations. I’ve been using it for 3 months, and my waves are smoother, more defined, and less frizzy. The pump dispensers reduce waste, and the 500ml size lasts forever—even with daily use. Knowing it’s CPNP-certified adds peace of mind about ingredient transparency. This is exactly what sustainable hair care should look like."

Purchase Date: January 2025 | Usage Period: 5 months

💼 Salon Professional Feedback

⭐⭐⭐⭐☆ Andre Williams - Licensed Stylist, Urban Spa
"I’ve introduced the EBUG Herbal Shampoo and Conditioner to several clients dealing with oiliness and scalp irritation. The results have been impressive—especially the oil control and anti-itch benefits. I recommend the Refreshing and Clarifying shampoo variant for clients with buildup, though I do caution against overuse since it can be slightly drying if not balanced with enough conditioner. For those with dry or damaged hair, the nourishing version works wonders. It’s become a staple in my product lineup for clients seeking clean, herbal alternatives."

Purchase Date: November 2024 | Usage Period: 6 months

📊 Rating Statistics

Average Rating: 4.7/5 ⭐ (89 Reviews)

Detailed Rating Distribution:

• ⭐⭐⭐⭐⭐ (5-star): 62 reviews (69.7%)
• ⭐⭐⭐⭐☆ (4-star): 21 reviews (23.6%)
• ⭐⭐⭐☆☆ (3-star): 4 reviews (4.5%)
• ⭐⭐☆☆☆ (2-star): 2 reviews (2.2%)
• ⭐☆☆☆☆ (1-star): 0 reviews (0%)

🏆 Industry Expert Recommendations

Trichology Specialist Recommendation

Dr. Alan Foster - Hair & Scalp Health Specialist
"In my clinical practice, I increasingly recommend herbal-based formulations for patients with chronic scalp issues. The EBUG Factory’s use of Polygonum multiflorum—a well-documented traditional remedy for hair vitality—combined with modern hydrators like hyaluronic acid and amino acids, makes this a scientifically sound and gentle option. Its silicone-free, CPNP-certified profile ensures safety for long-term use, even in sensitive individuals."

Sustainable Beauty Consultant

Lila Chen - Clean Beauty Formulation Expert
"This product line stands out in the private-label space for its commitment to clean, ethical formulation. The absence of silicones, combined with effective natural extracts and professional-grade performance, positions it as a strong contender in the clean beauty market. The customizable gel and oil forms offer real flexibility for formulators and end-users alike."

💬 Latest User Reviews

Recent 30-Day Review Highlights:

⭐⭐⭐⭐⭐ "Finally, a Shampoo That Doesn’t Irritate" - Tara Nguyen (Posted: 5 days ago)

"I have a sensitive scalp and have gone through dozens of shampoos. This one stopped the itching within a week. The herbal scent grows on you—it feels like a treatment, not just a wash."

⭐⭐⭐⭐☆ "Great for Oily Roots & Dry Ends" - Derek Liu (Posted: 10 days ago)

"Balances my combination hair well. Shampoo controls oil for 2–3 days, and the conditioner doesn’t weigh down roots. Only wish the bottle were recyclable."

⭐⭐⭐⭐⭐ "Visible Repair After Heat Damage" - Maya Johnson (Posted: 2 weeks ago)

"After months of flat ironing, my hair was fried. This set, especially the keratin-rich conditioner, brought back softness and shine. Truly reparative."

🎯 Reviews by Use Case Category

🏡 Home Daily Use (54 Reviews)

• Average Rating: 4.8/5
• Most Praised Features:
• Long-lasting 500ml volume (91% mentioned)
• Pleasant herbal fragrance (85% mentioned)
• Easy pump dispenser (88% mentioned)

🧖‍♀️ Damaged & Frizzy Hair (22 Reviews)

• Average Rating: 4.6/5
• Most Praised Features:
• Smoother, frizz-free results (87% mentioned)
• Improved shine and softness (90% mentioned)
• Enhanced manageability (83% mentioned)

🧑‍🦳 Mature or Thinning Hair (13 Reviews)

• Average Rating: 4.5/5
• Most Praised Features:
• Reduced hair fall (76% mentioned)
• Scalp nourishment (80% mentioned)
• Herbal repair claims supported by user experience (72% mentioned)