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A touch screen kiosk is a device that allows people to interact with it using a special type of digital display. It responds to inputs such as pressure or capacitive resistance, usually by fingers and other pointing devices such as a stylus.

Where are touch screen kiosks normally used?

Interactive touch screen kiosks provide a greater degree of information service to the public at locations such as parks, malls, and train stations. They are also increasingly used for restaurants and banking operations. These tools save a significant amount of cost for companies and enable a higher level of efficiency for the labor pool as they automate a lot of repetitive processes away and answer commonly-asked user questions.

Touch screen kiosks started life as a way to present simple information, such as shopping mall advertising to present extra information regarding a product. Large touch screen kiosk displays also assisted customers with simple tasks such as helping them locate themselves inside a mall or a large building, and presenting information such as movie schedules and flight arrival and departure schedules at airports.

Digital touch screen kiosks grew in capability and complexity as parts such as microprocessors and LCD screens became cheaper and more powerful at the same time. Nowadays, you can see commercial touch screen kiosks not only do small tasks such as presenting information, but also become an integral part of streamlining customer processes such as order taking and queue processing. For example, when you line up for financial services at a bank or for government benefits, the first interaction step for you would most likely be with a touch screen kiosk monitor where you input your purpose, and the machine gives you a queue number based on your inputs. Restaurant touch screen kiosks also work in this way, taking your orders and even handling payments.

Touch screen kiosks can be either floor- or wall-mounted. They are also available in different sizes starting from portable touch screen kiosks for temporary operations, to large, 40 inch and even 42 inch kiosks for heavy usage in malls and restaurants.

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