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Dual touch screen kiosks are a type of commercial screen that have two screens that can be touched at the same time. These dual screen kiosks are used in various places like fast food stores, ticket sales places, museums, and hospitals. There are several types of dual touch screen kiosk, depending on where and how they are used.
Self-Service Kiosks are commonly found in fast food restaurants, airports, and shopping malls. They allow customers to place orders, check-in, or browse products without the need for staff. The dual touchscreens enhance the interaction by enabling both the customer and the staff (if needed) to navigate the options simultaneously. This speeds up service and makes things more efficient.
These are used in places like malls or informational places. They help people find what they want and learn about things like products or events. With both screens, one can be used for touching and the other for displaying things, making it more fun and easier for people to use.
Payment Kiosks are important for paying bills, tickets, or cash withdrawing safely and paying cash. Bill Kiosks need to be reliable and work without any lag during rush hours, and dual screen kiosks make it possible with their added features of touch screens. They can also be used in Kiosk ATM to withdraw cash with instructions on the second screen, so there are no doubts in the process of cash withdrawal.
In industries, these dual touch screen kiosks are used to keep the employees and the workflow on a single page. At times, there is a need to relay essential data to the concerned departments, and there is also a need to get inputs from the employees or have them fill forms in. Dual kiosks help maintain this communication.
These kiosks are built to withstand all weather conditions and are placed in strategic areas like parks or tourist attractions. They provide information, maps, or audio-visual content. Many have anti-vandal features and weather protection for their components. They are also bright enough for users to easily read the information on the screens even in direct sunlight.
The main job of a dual touchscreen kiosk is to help users with tasks where touchscreens can make things faster and easier. One screen can be for the user and the other for the helper screen, so both can work together to get things done. These business touch screen kiosks are used for things like ordering food and checking plane tickets. They can also be used for paying bills and giving information at places like museums or parks. Touch Kiosks can help fill gaps where there aren't enough workers around.
They do this by providing help when needed, like showing a system prompt on the second screen. They speed up tasks with step-by-step instructions that guide the person through the process. This keeps things moving along even when there aren't as many employees available to assist customers. Dual kiosks are also helpful in places with many visitors. They give each person their own screen to use without having to wait in line.
There are several scenarios in which dual touch screen kiosks are helpful. Below are the common ones:
This is a typical example of how such a system would work in the real world. One screen shows food pictures, and the other lets you touch and pick what you want. In the absence of a worker, the kiosk works on its own to allow clients to select their order, see how much they will pay, and then pay using cards or cash.
Touchscreen Kiosks replace human interaction where it's not needed, and the users just need an employee for very complex issues. Also, when more help is needed during the check-in process at airports, for example, one screen may give details about the check-in bags, and the other could be used to scan the user's items that need to go through the check-in.
At stores, Kiosks make things simple by letting clients look at catalogs, get self-help for product queries, and process payments without a cashier. They help make things faster by providing sales controls or special deals through both screens, one for the user and the other for the sales rep, if necessary.
People paying bills need these kiosks. They help cut the wait by letting individuals use one screen to touch options while the other screen works with someone if questions pop up regarding payments or services.
Then, in places used for learning, the displays would show various studies. Like at a computer art display, one screen would show a static image of the piece, and the other screen would show moving, touching, or dropping things related to the artwork to get the audience interested and help them learn more about it.
Communication is key in factories, and these kiosks help keep the flow moving. When information needs to be sent to a group or feedback is required, both screens allow for a quick exchange of data so production can continue smoothly.
At locations like parks, the information worker can readily provide maps, brochures, and details about activities. With both screens, one can provide the material while the other can be interactive for checking out things like showing the user what he asked for.
The selection of a dual touch screen kiosk will depend on several factors as outlined below:
The screen size should be determined by the nature and complexity of the task. If a large amount of information needs to be conveyed, then opted for the large screen. On the other hand, if only a small chunk of information is needed, a small screen will suffice.
Brightness is an important factor to consider, especially for kiosks that will be installed in outdoor spaces. Brighter screens will increase better visibility regardless of the weather condition.
This protects data by ensuring that for every sensitive action like entering private information, there is a separate screen to handle it. For transactions, it is important to select a model with a secure payment pathway.
This is particularly important for a dual-screen kiosk since it will be used most of the time. Look for options that are made of durable materials with waterproof and weatherproof qualities.
To avoid any issues during use, select a model that can easily connect to an internal network.
Ensure the model being selected has an offscreen system that can handle long working hours. Overheating in an overworked system will affect its performance.
The purpose of the kiosk is to understand how the software will be used in the application. Different software needs to run on different systems. Ensure the dual touch screen kiosk is designed to run the software that is needed for self-service.
A1: Yes, a dual touch screen kiosk with two screens, such as a self-service kiosk, adds a great value. One touchscreen can be used for the customer interaction while the other can be used for business purposes. For example, in a self-service payment kiosk, one screen can provide instructions or promotional information while the other can be used to display the payment details or interactive charts. This will enhance the usage and make it convenient for customers to perform different transactions.
A2: When a touchscreen is used outdoors, brightness plays a vital role since it directly affects the readability of the screen. If the screen is bright enough, it will provide better readability in direct sunlight or under bright weather conditions. Basically, that will mean the user will still be able to interact with the screen without experiencing any difficulty. Brightness, therefore, is an important consideration for dual touch screen kiosks for outdoor use.
A3: Yes, it's mandatory and very important. It helps protect the screens and other internal functions from getting wet and possibly damaged. The kiosk will still work even if there is rainfall, spill, or condensation. Waterproofing makes it fit for many more environments and weather conditions, increasing trust.
A4: Normally, sensitivity will not be a problem for dual screen kiosk, particularly for models that use the capacitive type of touch technology. It will be very responsive, so light movements like tapping and pinching will be registered. Sensitivity can be a problem on models that are not manufactured for various surfaces.
A5: There is no specific precaution, but it is always advised to have a factory kiosk built to last. It should have a tough shield and without a touchscreen. Also, the materials should be strong enough to bear the brutalities of the factory floor. There should also be a protective coating against water and dust for the smooth functioning of the machine.
